State Compliance & Implementation Manager
Posted: 14/08/2026
Closing Date: 14/09/2026
Job Type: Permanent - Full Time
Location: Melbourne
Job Category: Retail Experience,Retail Operations
About Us
Cheil Australia is an idea-focused, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.
Job Description
As a State Compliance & Implementation Manager (SCIM), the role requires you to act as the Samsung product, security and fixture expert across all MX retail channels.
The role of the SCIM will focus on empowering the field team to take full responsibility of the customer product experience, within their region, with a key focus on display compliance, to assist the conversion of customer consideration to purchase, driving product sell through.
The SCIM works across all MX categories – phones, tablets, wearables and audio, resolving service/technical issues, maintaining state compliance and managing the rollout of fixture installations to all stores, covering key operators and retailers including Telstra, Optus, Vodafone, JB Hi-Fi, Harvey Norman, The Positive Guys, Officeworks and many others.
About You
Proven installation/technician experience/knowledge
Proven merchandising and retail experience
High level of attention to detail
Work well in fast changing environments




Highly organised and an ability to manage difficult situations
Advanced understanding and knowledge of Microsoft PowerPoint, Excel and Word
A self-starter with exceptional people skills and an influencing style, you may have gained experience working in diverse multi-cultural backgrounds
High level time management skills and the ability to work to critical deadlines are imperative
High level verbal, written communication and interpersonal skills as relationship building and relationship management are high priorities within this team
Desired Skills and Experience
Qualifications
Tertiary qualified (preferred)
Exposure to retail, sales, technology environments is advantageous
Technical
A wealth of knowledge about technology
Highly developed negotiation and communication skills
A passion for the Samsung brand
Ability to travel and be away from home approximately twice per quarter for 3 days
Able to work extended hours
Why Join Us?
Work with one of the world's most innovative brands — Samsung.
Collaborate with global experts across technology, commerce, data, and creativity.
Opportunities for professional development and regional collaboration across the Cheil network.
Up to 50% discounts on Samsung products .
Parental leave benefits for both parents .
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📌 State Compliance & Implementation Manager (Melbourne)
🏢 Cheil
📍 Melbourne