Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
Warranty Claims: Assess and process customer warranty requests with care and accuracy.
Customer Support: Respond to inquiries via live chat, email, social media, and phone.
Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
Performance Goals: Contribute to achieving monthly KPIs and team targets.
Requirements
Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.
Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.
Customer Insight: You understand consumer behaviour, media habits and shopping preferences.
Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional tone.
Relationship Building:



You excel at creating meaningful connections with customers and understand the importance of personalised service.
Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
Team Collaboration: You build solid relationships with colleagues and partners, and contribute positively to team culture.
Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
Core Competencies
Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals.
Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.
Highest-signal resume keywords
Order Management
Customer Support
Exceptional Communication
Relationship Building
Tech Savvy
ATS Optimization Keywords
Soft Skills
Natural People Skills
Curiosity
Drive
Discretion
Professionalism
Team Collaboration
Industry Keywords
Warranty Claims
Customer Insight
Performance Goals
Sports
Outdoors
Tools & Technologies
Excel
SAP
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📌 Customer Experience Specialist (Victoria)
🏢 Jobtailor
📍 Victoria