Build and sustain strong customer relationships across a portfolio as the main point of contact
Identify growth opportunities and pursue recent business leads through expansion and pricing optimisation initiatives
Collaborate with Sales, Operations and Category Management to execute strategic customer plans
Conduct business reviews, manage tenders and negotiate contracts
Monitor account performance using metrics and customer feedback such as NPS
Oversee the annual audit process, ensuring policy compliance and recovery of outstanding equipment fees
Lead initiatives to reduce transport costs and improve supply chain efficiency
Support customer sustainability initiatives and broader corporate social responsibility objectives
Requirements
Experience in account management, customer service, inside sales or relationship-based roles, ideally in a B2B environment
Curious, consultative mindset focused on understanding customer needs
Confidence engaging customers with strong communication and relationship-building skills
Commercial awareness of how service, pricing and operational decisions affect customer outcomes
Strong organisation and prioritisation skills for managing multiple customer relationships
Comfort working with structure, big data and advanced systems
CRM experience preferred; Salesforce ideal but not essential
Desire to build a career within a large global organisation and openness to learning, feedback and progression
Full working rights in Australia required
Sponsorship is not available
Core Competencies
Demonstrates expertise in account management and customer relationship building, with a strong focus on identifying growth opportunities and optimizing pricing strategies.
Proficient in using metrics and customer feedback to enhance account performance and drive supply chain efficiency.
Highest-signal resume keywords
Account Management
Customer Relationship Building
CRM Experience
Commercial Awareness
Strong Communication Skills
ATS Optimization Keywords
Soft Skills
Curious Mindset
Consultative Approach
Strong Organisation Skills
Prioritisation Skills
Industry Keywords
B2B Environment
Customer Service
Supply Chain Efficiency
Corporate Social Responsibility
NPS
Tools & Technologies
Salesforce
Big Data Systems
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