A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions.
They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services.
Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.
Assist customers with banking transactions including
cash
deposits
and
withdrawals
Maintain accurate
cash handling
and ensure end-of-day
balancing
Educate customers on
digital platforms
such as
online banking
and our award-winning
mobile
app
Identify opportunities to improve customers'
financial wellbeing
through tailored solutions
Ensure compliance with
regulatory
requirements
and
internal
policies
This is a branch-based role working 32 hours per week across five days, Tuesday to Saturday.
Hours will be rostered within branch operating times, providing a great prospect to build a rewarding career while maintaining work-life balance.
What do I need?
Thrive in dynamic, fast-paced environments with variety in daily tasks.
Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
Passion for building and maintaining strong customer relationships to support sales and banking needs.
Strong communication skills and excellent time management.
A willingness to learn and grow professionally.
No banking experience?
No problem.
At Westpac, we're committed to your success from day one.




You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help your grow your career within the bank
Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.
We encourage you to apply as soon as possible.
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📌 Personal Banking Advisor (Victoria)
🏢 Westpac Group
📍 Victoria