Senior Manager- Client and Operations – Superannuation Melbourne or Sydney | 12-Month Contract | $850–$950 per day incl.
Super An exciting opportunity has become available for an experienced Senior Manager / Operations Leader to join a leading superannuation administration environment on an initial 12-month contract , with potential for the role to become permanent.
This is a senior leadership position responsible for overseeing client-focused operations, managing key Trustee and client relationships , and leading a high-performing team to ensure contracted service agreements, operational targets and service standards are consistently achieved.
About the Role Reporting into senior leadership, you will take ownership of a professional operations function, working closely with key clients and Trustees to deliver exceptional service in a highly regulated and continually evolving environment.
You will lead 3–5 direct reports, with broader leadership responsibility across ****** indirect operations employees, including offshore support.
Key Responsibilities Lead and manage a client-focused operations function, ensuring delivery against contractual SLAs and service agreements .
Build and maintain strong, strategic relationships with Trustees, clients and key stakeholders .
Lead, coach and develop managers and team members, driving performance, engagement and succession planning.
Act as a senior point of escalation for operational, client and service-related issues.
Partner with internal stakeholders across Risk Compliance, Technology, Finance, Change and Operations.
Identify and implement continuous improvement initiatives to improve service delivery and operational efficiency.
Lead teams through organisational and operational change, effectively managing stakeholder expectations.
Monitor operational risks and ensure appropriate controls are implemented to protect both the client and business.
Support workforce planning,



resource allocation and the effective utilisation of onshore and offshore teams.
Provide senior leadership with insight and recommendations on emerging operational and client issues.
About You We are looking for an experienced people leader with a solid background in superannuation or financial services You will ideally bring: Proven experience operating at a Senior Manager / Operations Leader level .
Strong experience managing Trustee, client or institutional stakeholder relationships .
A track record of leading and developing small-to-medium sized teams.
Strong knowledge of superannuation and/or fund administration environments.
Demonstrated ability to manage contractual relationships and deliver against SLAs.
Strong commercial and operational acumen, with the ability to identify and implement improvements.
Experience managing offshore teams or working across onshore/offshore operating models.
Strong understanding of operational risk and regulatory requirements .
Excellent communication, influencing and presentation skills.
The ability to operate confidently with senior internal and external stakeholders.
Tertiary qualifications in Business, Management or a related discipline would be advantageous.
Apply Now or Refer a Friend"If you think this could be the role for you, please apply now. If you have any questions, please contact Lachie Young from Fuse Recruitment on ************ or ****** . At Fuse, we specialise in recruitment for the Financial Services industry and actively source for a broad range of established clients. If you are a Financial Services professional looking for your next opportunity, we would love to hear from you. Know someone suitable for this role? Refer them to us and earn up to $500 for every successful referral. Refer them here: /" Consultant Lachie Young Senior Recruitment Consultant ************ ****** Reference number: BH-***** Profession:Financial ServicesSuperannuation Company: Fuse Recruitment Date posted: 14th Aug, ****

📌 Senior Manager- Client And Operations New (Victoria)
🏢 Fuse Recruitment
📍 Victoria