Are you passionate about helping others and creating positive experiences?
Want to work in a vibrant, health-focused environment where your work makes a real impact in the local community?
Sutherland Council are on the lookout for friendly, proactive Customer Experience Officers to join our Leisure Centres!
Why Join Us?
At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection.
As a Customer Experience Officer, you'll be the friendly face welcoming visitors, addressing their needs, and ensuring our centres operate seamlessly.
What You'll Be Doing Be the first point of contact, delivering warm welcomes and lasting first impressions Handle customer enquiries, bookings, and payments using our digital systems Keep reception areas tidy, professional, and inviting Assist with customer feedback and help resolve issues with a smile Support daily admin tasks that keep our centres running like clockwork Who We're Looking For We want people who love people!
You'll thrive in this role if you have: Experience in a fast-paced customer service or reception environment Great communication and conflict resolution skills Confidence using POS systems and handling transactions A calm, organised, and solutions-focused approach If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you!
Why Join Us?
At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution.
Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth.




Take the next step in your career and be part of a team that celebrates new ideas and solutions!
If you're ready to embark on an exciting journey with us, please submit your application today!
Let's work together to create memorable experiences for our community.
Join our Team and Grow with Us!
Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
Get your application in by *****pm: 21 August **** Interview date: Interviews will be facilitated within two weeks of the position closing.
Package: From$60,887 gross p.a.(full time equivalent) plus 12% superannuation.
Salary will be paid pro rata to the part time hours worked.
Weekend penalty rates will be paid as applicable.
Hours of work: Permanent and Seasonal part time opportunities available working up to 20 hours per week across a 7 day spread of hours.
There is a requirement to work at least 1 weekend shift per week.
Seasonal opportunities are expected to be available from 14 September **** until 25 April ****.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and may also include a Criminal History, Qualification and Working with Children Check.
Employment is subject to clearance of all these checks.




Reach out to Adam Dransfield, Team Leader Customer Experience, ****** for any job specific enquiries.
Breanna Rivers, Talent Acquisition Business Partner, ****** can assist with any recruitment related enquiries.
Click on the link to check out the Position Description Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.
Apply Now About Sutherland Shire Council Sutherland Shire is a unique area in greater Sydney.
Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks.
All just 26 km from the CBD.
As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.
Watch the video to hear from our people about the wide range of projects we're delivering for our community.
It's a outstanding time to join our team and do work that matters.
Privacy Acknowledgment Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act **** NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information.
Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council.
By proceeding with your application, you acknowledge your personal information will be hosted by Councils' external service provider until such time as you notify otherwise.
Yes I agree to the privacy statement*

📌 Customer Experience Officer - Leisure Centre (Seasonal And Permanent) (Sydney)
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