About the Role As a National CHSP Administrator you will play a vital role in supporting the Commonwealth Home Support Programme (CHSP) by ensuring the efficient administration of customer documentation and service agreements across Australia.
You will provide high-quality administrative support to the CHSP team, maintain accurate records, coordinate documentation with clients and internal stakeholders, and contribute to a seamless customer onboarding experience while maintaining compliance and service excellence.
Key Responsibilities: Assist in the posting and distribution of service agreements to clients across the nation.
Post out the Welcome Packs, up to date care plans and reassessments letters to the customers, post assessment.
Keep meticulous records of service agreements using appropriate tracking systems, ensuring all agreements are accurately logged and updated.
Monitor the DocuSign platform for the receipt of signed agreements, promptly following up with Clients to ensure the timely return of signed documents.
Handle the scanning and printing of relevant documents as required, ensuring proper filing and organisation.
Act as the primary point of contact for Coordination and Assessors, coordinating the timely delivery of documents and forms to clients.
Communicate with clients to provide updates, answer queries, and address any concerns related to service agreements.
Conduct regular audits of assessor files to verify compliance, accuracy, and completeness of documentation.
Identify opportunities for process improvements, suggest and implement strategies to enhance efficiency and accuracy in managing and tracking service agreements.




Demonstrate ongoing learning and personal development.
This is a full time permanent position of 75 per fortnight; the individual will work from Monday to Friday from 8:30 am - 5pm at the Bella Vista office.
About you: Previous experience in administration, customer service or document coordination, preferably within aged care, community services or healthcare.
Understanding of the Commonwealth Home Support Programme (CHSP), My Aged Care or community care services is highly desirable.
Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
Excellent attention to detail with proven experience maintaining accurate records and documentation.
Confident communicating with customers and internal stakeholders in a professional and compassionate manner.
Ability to work independently while building effective working relationships across multidisciplinary teams.
Proactive approach to identifying issues and recommending process improvements.
High level of confidentiality and understanding of privacy and compliance requirements.
Proficiency in Microsoft Office applications and customer management systems, with experience using DocuSign or similar digital signature platforms highly regarded.
Key Job Details: Employment arrangement: Full-time Permanent 75 hrs per fortnight Internal application deadline: 5:00pm, Friday the 14th of August **** Application process: Before applying, please review the position requirements and consider how your experience aligns with the role.
Seek your manager's endorsement and submit your updated CV via the recruitment link provided.
Email applications will not be accepted.

📌 National Chsp Administrator (Sydney)
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