Panthers Group and Pullman Sydney Penrith have an exciting chance for a passionate and experienced Assistant Front Office Manager to join the Hotel Team and Western Sydney Convention Centre!
Introducing Pullman Sydney PenrithPenrith's first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parkingWestern Sydney's largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technologyMarcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experienceTori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatheringsThe Benefits of the RoleInclusive, flexible and engaging working environment built on strong values and authenticityTraining and Development with global career opportunitiesStaff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide40% discount at all Panthers-owned food outlets and free post-mix while on shift20% discount on Panthers merchandiseReward and recognition programs that celebrate outstanding contributionsA range of leave options for PT/FT employees and additional employee benefitsStaff social events and opportunities to connect with your teammatesComplimentary onsite parkingAbout the RoleAs our Assistant Front Office Manager, you will play a key role in leading the Front Office team and supporting the day-to-day operations of the department.
Working closely with the Front Office Manager, you will help drive operational excellence, deliver exceptional guest experiences and lead the team to provide outstanding service at every stage of the guest journey.Key ResponsibilitiesLead, motivate, and support the Front Office team,



fostering a positive and collaborative working environmentOversee daily operational movements, including arrivals, departures, room allocations and guest requestsAct as the first point of escalation for guest concerns, handling and resolving complaints professionally to achieve positive outcomesEnsure exceptional customer service standards are consistently delivered in line with brand expectationsCoordinate with Housekeeping, Food & Beverage, Maintenance and other departments to ensure seamless hotel operationsAssist with rostering, shift coordination and team performance to meet operational requirementsMonitor compliance with hotel policies, procedures, and brand standardsMaintain accurate records and reports while ensuring a high level of attention to detailSupport the Front Office Manager in driving operational excellence and continuous improvementOversee and assist with operations within the Western Sydney Convention Centre as required, ensuring a seamless and consistent guest experience across both venuesAbout YouPrevious experience as aDuty Manager (minimum 1-2 years preferred) or Assistant Front Office Manager within a hotel environmentProven experience in a Front Office leadership role, with the ability to lead, coach and motivate a high-performing teamPrevious experience using Opera PMSExceptional customer service skills and a genuine passion for creating memorable experiencesExcellent communication and interpersonal skills, with the ability to build strong relationship with guests, colleagues and stakeholdersStrong organisational skills with exceptional attention to detail and the ability to manage competing prioritiesA proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a teamHold a current Responsible Service of Alcohol (RSA) CertificatePossess current First Aid and CPR certificationsFlexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
#J-*****-Ljbffr

📌 Assistant Front Office Manager (New South Wales)
🏢 Panthers Group
📍 New South Wales