Client Experience Manager - Melbourne West & NorthLead life-changing transitions from hospital to community care.Nextt is looking for two experienced frontline leaders in disability and complex care to join our Client Experience team in Melbourne.
These roles have been created to support individuals transitioning from hospital settings into safe, supported community living.Client Experience Manager - Melbourne West & NorthLead life-changing transitions from hospital to community care.Nextt is looking for two experienced frontline leaders in disability and complex care to join our Client Experience team in Melbourne.
These roles have been created to support individuals transitioning from hospital settings into safe, supported community living.This is a unique opportunity to play a critical leadership role supporting people with mental health, high-intensity, and complex clinical needs to rebuild independence and quality of life.PortfolioMelbourne North / North West - Port Melbourne, Footscray to Melton and surrounding suburbs - Need to travel to Ballarat one day per weekWe operate a hybrid working model, combining time in our purpose-built Melbourne CBD office, working from home, and connecting with clients and teams across your region.About UsAt Nextt, we believe everyone deserves the opportunity to get more out of life.As a leading NDIS provider across QLD, NSW, VIC and SA, we deliver person-centred support that empowers people with disability to live independently and confidently in their communities.Our values guide everything we do: integrity, collaboration, listening,



and continuous improvement to deliver meaningful outcomes for the people we support.Why This Role?
This role is ideal for a clinically experienced qualified who is ready to step into a strategic leadership role in complex care.You May Currently Be Working As aRegistered Nurse (AHPRA registered)Behaviour Support Practitioner (BSP)Allied Health ProfessionalIf you have experience supporting individuals with mental health, high-intensity supports, or complex behaviours, this role offers the opportunity to lead services that make a real difference.You will oversee safe, structured hospital-to-community transitions, ensuring individuals receive the right supports to thrive in community living.Key ResponsibilitiesLead a portfolio of clients with complex and high-intensity support needsManage hospital-to-community transitions, ensuring safe and sustainable care arrangementsBuild, mentor and lead high-performing frontline support teamsOversee care plans, behaviour support plans, and clinical risk management strategiesCollaborate with hospital discharge teams, allied health professionals, families, and stakeholdersDrive quality, compliance, and continuous service improvementBalance clinical oversight with effective portfolio managementWhat You'll BringA background in Nursing, Behaviour Support,



or Allied Health (preferred)Strong leadership experience (minimum 2 years managing teams)Experience supporting individuals with mental health and/or complex care needsStrong knowledge of Positive Behaviour Support and risk managementConfidence working within multidisciplinary teamsA collaborative approach to working with families, clinicians and hospital teamsA passion for delivering high-quality, person-centred servicesExperience within the NDIS and disability sectorWhat We OfferMeaningful Impact - Play a direct role in helping people safely transition from hospital to community living.Leadership Growth - Step into a strategic portfolio leadership role within a growing national organisation.Hybrid Flexibility - A balanced model of office, community and work-from-home.Competitive Salary Package - We value and reward strong clinical leadership.Supportive Culture - Work within a collaborative, purpose-driven team committed to improving lives.Interested?
Apply with your resume and a brief cover letter outlining how your experience and values align with this opportunity.For a Confidential Discussion, Please ContactChristina Katopodis, Recruitment Partner at Diversity & InclusionWorkplace diversity is highly valued at The Nextt Group.
We recognise that a diverse workforce strengthens both our organisation and the communities we support.
We warmly encourage applications from people from culturally and linguistically diverse backgrounds, people with disability, members of the LGBTQIA+ community, and Aboriginal and Torres Strait Islander peoples.
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📌 Disability Service Manager (Victoria)
🏢 Nextt
📍 Victoria