BenefitsFlexible hours and work-from-home optionsFully subsidised Corporate Gold Health Cover for you and your family13 days personal leave per yearOnsite Barista with subsidised drinksAccess to corporate discounts across a range of retail, restaurants, and hotelsOverviewAs the Member Communications Specialist, you'll play a key role in planning, creating and delivering communications that keep our members informed, engaged and supported throughout their journey with HBF.
You'll lead the delivery of essential service communications, including those required by private health insurance legislation and regulatory obligations.
From policy updates and product changes to key member information, you'll ensure every communication is clear, accurate and delivered through the right channels at the right time.
You'll also support the delivery of key operational member engagement journeys, helping create a seamless and consistent experience across every touchpoint.ResponsibilitiesPlan and deliver regulatory compliant and effective member communications programs required to communicate business changesAchieve agreed operational communications targets for delivery timeliness, regulatory compliance, and effectivenessUnderstand and translate complex fund rules and product information into clear, simple and direct communication through the member's preferred communication channel (e.g., letter, email, SMS)Ensure content is compliant, aligned to best practice, the brand tone of voice, and within brand guidelinesConvey brand guidelines, particularly relating to design and format, to technical developers to achieve communication template buildsAdvise on communications format, structure,



and template setup and usabilityQualificationsExperience in a similar communications role, ideally managing end-to-end communication campaignsCustomer-first mindset, using market and customer insights to shape effective communicationsStrong understanding of customer experience principles and what makes communications clear, relevant and engagingConfidence managing large-scale communications from planning through to delivery and evaluationExperience working with CRM platforms, communication and marketing automation toolsAbility to quickly understand technical products, services or regulatory information and translate them into easy-to-understand communicationsGreat stakeholder management skills, with the ability to build trusted relationships and work collaboratively across the businessLocationHBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville.
Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.Inclusion and AccessibilityAt HBF, we believe in the potential of every individual.
We're committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.
We want you to Be You, Be Bold, and feel supported every step of the way.
If you require any adjustments or alternative formats during the recruitment process, please contact us at .
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📌 Member Communications Consultant (Tasmania)
🏢 HBF Health
📍 Tasmania