We are looking for a detail-oriented Transport Coordinator to support and optimize last-mile delivery operations.
This role focuses on driver coordination, performance monitoring, and ensuring service level targets are consistently achieved.Key ResponsibilitiesManage driver pool and conduct daily follow-ups to ensure sufficient capacityRecruit and onboard new drivers, including app and SOP trainingEnsure timely pickups and dispatches within daily cut-off timesMonitor delivery performance and ensure 92% same-day delivery (DLD SLA)Deploy backup drivers to clear operational backlogs across stationsConduct system audits and maintain Proof of Delivery (POD) qualityAnalyse complaints, perform root cause analysis,



and implement improvementsMonitor driver performance and provide regular feedback and trainingOversee returns (BTDS) process and ensure timely resolutionHandle arbitration cases and operational ticketsCoordinate driver payroll submissions and follow up with financeRequirementsExperience in last-mile logistics / delivery operationsStrong coordination and problem-solving skillsAbility to manage multiple tasks in a rapid-paced environmentGood analytical skills and attention to detailExperience in driver management is a plus
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📌 Transport Coordinator (Mandarin Speaker) (New South Wales)
🏢 iMile Delivery
📍 New South Wales