What's in it for you?
Initial 6-month contract with further extensions
Opportunity to lead high-profile, enterprise transformation initiatives
Hybrid working model in Brisbane CBD
Role - Principal Project Manager
We are seeking two experienced Principal Project Managers to lead strategic transformation initiatives within a large government environment.
Both roles will play a critical part in developing robust business cases and, subject to approval, progressing into delivery of complex, high-impact programs.
Employment Type and Duration
Contract (Initial 6 months + potential 6-month extension)
Work Model
Hybrid
Location
Brisbane CBD
Role 1: SAP Transition Project
The SAP Transition Project is focused on developing a business case to transition the current SAP environment to a shared services model.
This includes defining preferred options, costs, risks, and benefits to support an informed investment decision.
Key Responsibilities
Lead development of a comprehensive SAP transition business case
Conduct detailed options analysis, including costs, risks, and benefits
Engage senior stakeholders and enterprise architects
Establish governance, reporting, and decision-making frameworks
Prepare for transition delivery or pivot to SAP upgrade planning if required
Required Skills & Experience
Proven experience delivering SAP transformation or upgrade programs
Strong business case development and investment planning experience
Deep understanding of SAP environments and migration strategies
Experience managing complex enterprise stakeholders
Strong governance and risk management capabilities
Role 2:



Lands Contact Centre Transformation Project
This project focuses on transforming customer experience through the design and implementation of a contemporary omni-channel contact centre capability.
The solution will integrate call centre services, CRM, case management, knowledge management, and AI-enabled functionality.
The initial phase centres on business case development, with delivery to follow via a phased implementation approach if approved.
Key Responsibilities
Lead development of a business case for a modern contact centre solution
Reimagine end-to-end customer experience with business stakeholders
Define future-state solutions including CRM, case management, and AI capabilities
Engage enterprise architects and senior stakeholders
Oversee phased delivery and benefits realisation if approved
Required Skills & Experience
Experience delivering contact centre or customer experience transformation projects
Robust knowledge of CRM, omni-channel platforms, and case management systems
Exposure to AI-enabled service delivery (desirable)
Strong business case development and stakeholder engagement skills
Experience managing complex, phased transformation programs
Qualifications
Relevant tertiary qualifications in IT, Business, or Project Management
PRINCE2, PMP, or equivalent certification (desirable)
If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at .
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion.
We actively invite and encourage applications by candidates from diverse backgrounds.
#J-*****-Ljbffr

📌 Project Manager (Brisbane)
🏢 Akkodis
📍 Brisbane