Campbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team in Norwest/Baulkham Hills.The Pre-construction Customer Service Consultant plays a pivotal role in ensuring a seamless and positive experience for our customers throughout the home-building process (from contract signing to construction starting).
This position involves establishing and maintaining strong customer relationships, proactively guiding customers, providing updates, problem-solving, and collaborating with internal teams (including Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (Councils, Certifiers, consultants, demolition companies, lenders) to deliver exceptional customer service.What You'll DoMaintain a robust understanding of the preconstruction process to guide customers effectivelyGuide customers through the various stages of their Pre-Construction journey preparing for colour selection, preparing for DA lodgement, pending DA approval, DA/CDC approval to Construction commencedEducate customers on the complex building process, ensuring a clear understanding of expectations and milestones and what to expect from us as their builderProvide end-to-end workflow visibility and work closely with customers to align customer and business goalsMaintain regular and proactive contact with customers, providing updates on progress fortnightlyKeep customers informed across the preconstruction journey, including the Council application progress and providing updates on any delays; ensuring a prompt response to their inquiriesAct as the main point of communication for customers, ensuring they are well-informed and satisfied with their journeyIdentify and address roadblocks in the customer journeyInvestigate and resolve customer concerns or questions,



escalating issues when necessaryProvide quality responses to customer queries and complaints in a timely mannerAct as a conduit between internal departments to streamline processes and ensure a smooth workflowMonitor and record the progress of all jobs ensuring accuracy and completion, including regularly updating ClickHome with completed tasks and progress notesOrganise and maintain records and documents required for planningUpdating expiry dates when extensions as applicableManage customer documentation to facilitate workflow progressionEnsuring that all documentation is complete and accurate to reduce customer disputes during the home-building journeyAdminister tender extension/expiry fees and structural variation feesAbout You2 years experience in high volume customer service or equivalent roleExperience with complaint resolutionWorking within customer service in high volume technical industryAttention to detailAn understanding of residential building/construction processWhat's On OfferCompetitive salary + flexible working optionsHealth and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-insRetail discounts across travel, groceries, and lifestyleSavings on home builds, trades, suppliers, and utilitiesOngoing learning and development through the CPG AcademyGenerous leave – including parental, volunteer, and community service leaveWellbeing support for you and your family (EAP, financial coaching, health programs)About UsAt Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.Our Businesses IncludeClarendon Homes – award-winning, innovative homes across QLD and NSWDomaine Homes – affordable, stylish homes designed for modern familiesCPG Estates – developing vibrant, sustainable communitiesLoan Market Elevate – expert financial solutions to support our customers' property journeysWith over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.At Campbell Property Group (CPG), everyone has a home.
We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.
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📌 Customer Service Consultant (New South Wales)
🏢 Clarendon Homes Shoalhaven
📍 New South Wales