We are a strategic CX consultancy who measure what matters to customers and drive real business change.
We use technology to understand customer experience and identify opportunities that deliver ROI.We take our clients beyond the number, getting them to focus not just on a scorecard but on transforming customer experience.We work with clients to help them save on their tech spend.An Overview Of The RoleWe're looking for a technically minded consultant to help design, build and deliver large-scale Customer Experience (CX) programmes.
This role is suited to someone who enjoys solving real-world technical problems, building solutions that work at scale and finding smarter, more efficient ways of doing things, including through the thoughtful use of automation and AI.
A background in market research is not required.
We're particularly interested in candidates from software engineering, data, analytics or similar technical disciplines who are curious about applying modern technologies, including AI-driven approaches, in a new domain.This is a hybrid role where you'll be required to work in the office (at least) two days per week.What You'll DoBuild dashboards, manage data flows and create automations across platforms using our in-house technology and APIsRethink processes from first principles, applying modern tools, automation and AI-assisted approaches to make them faster, simpler and more effectiveSupport the testing, deployment and ongoing improvement of technical solutionsExplore new tools, techniques and emerging technologies – including advances in AI – to continuously improve how we work and what we deliver to clientsWork closely with clients and internal teams to translate technical ideas into practical, high-impact solutionsWho We're Looking ForA strong background in software engineering, data,



analytics or a related field (at least bachelor's degree qualified)Minimum 3 years working in a software engineering, data or analytics focused roleExperience with programming languages including Python, JavaScript or similarComfort working with APIs, automation, dashboards, and/or data pipelinesConfidence working with large, complex datasets and solving technical problemsA hands‐on, curious mindset with a willingness to challenge existing approachesAble to work autonomously, take ownership of tasks and deliver to deadlinesInterest in keeping up to date with modern tools and approaches, including the practical application of AI in day-to-day workMust have Australian permanent residency for work visa purposesExperience in CX VOC platforms advantageous but not mandatoryExperience building Microsoft PowerBI reporting advantageous but not mandatoryWhy This Role MattersYou'll help shape how we use our in-house technology platform and AI-enabled approaches to deliver modern, scalable CX programmesYou'll contribute directly to improving processes, insights and outcomes for clientsYou'll join a team that values learning, experimentation and practical solutions over rigid or legacy ways of workingVCCP DE&I; STATEMENTWe believe that DE&I; is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self.
VCCP is an equal chance employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.
If you require any adjustments during the application or interview process, please let us know via .
CRIMINAL RECORDS INFORMATIONAs part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions.
For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.
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📌 Software Engineer (Sydney)
🏢 Watermelon
📍 Sydney