Have you got a strong grounding in helpdesk or technical support and are now looking to bring your skills to a fast-growing global MedTech business?
Role: Support TechnicianLocation: Camberwell (1 day WFH, Full-time, HQ office hours)The Role:As our Support Technician, you'll be the first point of contact for technical support across CardioScan's global operations - resolving requests from both external customers and internal employees via phone, email, Zendesk, Microsoft Teams and other support channels.
You'll bring strong customer focus and confident phone-support skills, working closely with IT, Development, Biomed, Clinical Services and Sales teams to resolve incidents, fulfil service requests, and keep customer satisfaction high.What's in it for youA varied, hands-on role spanning both internal IT support and customer-facingClose collaboration with IT, Development, Biomed, Clinical Services and Sales teamsExposure to a genuinely global business and a broad range of stakeholders - from Leadership and Country Managers to Cardiologists and Clinical teamsThe chance to build your technical breadth across hardware, software, cloud platforms, M365 and moreA supportive team environment where problem-solving and initiative are valuedA vibrant Camberwell HQ office, great people, and regular team and company eventsWho we're looking forYears of experience matter less than how you operate.You're someone who:Has 2+ years' experience in a Helpdesk or technical support role, ideally within a call centre, service desk or customer support environmentIs confident handling inbound and outbound calls,



troubleshooting over the phone, and communicating clearly with technical and non-technical users alikeHas experience supporting Windows environments, with a basic understanding of Microsoft 365 administration and troubleshootingIs comfortable supporting laptops, mobile devices, peripherals and remote access toolsBrings a strong customer service mindset and can handle high call volumes professionallyStays calm under pressure, with sharp troubleshooting and problem-solving instinctsExperience in the medical or cardiology sector, and/or Zendesk administration, is highly regarded but not requiredWhy CardioScanWe're a rapid-moving, globally scaling business with a genuinely meaningful mission.
Joining us means:A front-row seat to growth at a global medtech business scaling fastOngoing investment in your professional development and leadership growthA culture that lives its values of Ambition, Accountability and Integrity, day to dayOngoing development, learning opportunities and room to grow with the businessQuarterly awards, birthday leave and global EAPWe're proud to be certified as a Great Place to Work®, reflecting our genuine investment in culture, diversity, and delivering an exceptional customer experience.CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Support Technician (Melbourne)
🏢 CardioScan
📍 Melbourne