Join Tech Mahindraand build your career in a stable, global organisation!
We're growing our Melbourne Contact Centre and are on the lookout for motivated, customer-focused individuals who take pride in delivering exceptional service.
If you enjoy solving problems, working in a supportive team, and building a long-term career we'd love to hear from you.Our Melbourne CBD office is modern, well-connected to public transport, and home to a diverse and collaborative team.
This role is ideal for someone who enjoys structured processes but also thinks on their feet.What you'll be doingManage high-volume of inbound callsResolve customer queries and while delivering positive experienceManage complex queries with confidence and sound judgementAccurately update CRM systemsMeet quality, compliance and KPI targetsYou'll thrive in this role if you havePrevious customer service or contact centre experience (preferred but not essential)Strong communication and active listening skillsResilient, solutions-focused mindsetComfortable working in a fast-paced, structured environmentTech-savvy with the ability to navigate multiple systemsOperational Hours:Training: Mon–Fri, 9am–5:30pm (3–4 weeks) - work from officePost Training (Nesting & Ongoing Roster): Mon-Fri,



8-hour shifts between 7am– 7 PM - work from officeFlexibility to work across these hours is essential.An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rightsWhat's on Offer:Market-competitive salary + superClear internal career progression pathwaysModern CBD office locationRewards & recognition programsInclusive & supportive team cultureWhy Join Us?
We're not just hiring for a job – we're offering a career pathway.
Many of our leaders started in frontline roles and progressed through internal opportunities.If you're ready to build a stable career with a global organisation while working locally in Melbourne, apply today!
Tech M represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.TechMahindraisanEqualEmploymentOpportunityemployer.Wepromoteandsupportadiverseworkforceatalllevelsofthecompany.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex,age,nationaloriginordisability.
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📌 Inbound Customer Service Associate (Melbourne)
🏢 Tech Mahindra
📍 Melbourne