Just Better Care is a trusted provider of in-home care and support services.
We are seeking an organised, proactive Administration Officer to join our team and support the smooth day-to-day operation of our office.This is a full-time office-based role, working Monday to Friday from 8:30am to 4:30pm, with a strong focus on front desk reception, administration, compliance and customer service.
This role is ideal for someone who enjoys variety, responsibility and being a key part of a supportive team environment.About the RoleReporting to the Administration Manager, you will play a key role in ensuring our administrative, compliance and finance processes are efficient, accurate and well-coordinated.
As the first point of contact for visitors, customers, stakeholders and internal teams, you will provide a professional and welcoming experience while supporting the wider team with a range of administrative functions.Key ResponsibilitiesOffice CoordinationAct as the first point of contact for office visitors, managing visitor sign-in procedures and maintaining a welcoming reception area.Support the day-to-day coordination of the office to ensure a professional and organised environment.Order and monitor office supplies and amenities in consultation with the Administration Manager.Maintain a neat, organised and presentable office workplace, including reception, meeting rooms, and shared spaces.Assist with meeting coordination, visitor hospitality, and general office administration.Correspondence ManagementManage shared office email inboxes, ensuring timely responses, and appropriate allocation of enquiries.Maintain professional written communication with customers, contractors, suppliers, referrers, and internal staff.Coordinate bulk participant, stakeholder,



and marketing communications across multiple platforms.Prepare and distribute customer notices, newsletters, service updates, and other organisational communications.Ensure all correspondence is accurately recorded and maintained within organisational systems.Finance AdministrationSupport accounts payable and receivable processing, including customer billing administration.Complete data entry and financial program compliance activities, including maintaining evidence of services delivered by associated providers.Assist with brokerage administration and support accurate billing, claiming and reporting.Maintain accurate financial records through high-quality administration and record management processes.Compliance & Service AdministrationSupport quality, compliance and continuous improvement activities through effective administration, including maintaining documentation, assisting with audits, supporting reporting requirements and contributing to process improvements.Support service program administration by maintaining accurate participant records, CRM data and electronic documentation.Work collaboratively across departments to provide efficient administrative support and maintain accurate records.Contribute to effective, compliant business processes and ongoing operational improvements.General Administration SupportAssist with employee, contractor,



and stakeholder documentation as requiredMaintain electronic filing systems and ensure information is stored accurately and securely.Provide administrative support to the wider team, including projects and operational activities as required.Assist with general enquiries and provide exceptional customer service to clients, families and stakeholders.About YouYou are organised, detail-focused and comfortable managing multiple priorities.
You enjoy being the first point of contact for customers and visitors and take pride in creating a professional, welcoming and effective office environment.To be successful in this role, you will have:Proven experience in an administration, reception or customer service roleStrong organisational and time-management skills with the ability to prioritise competing tasksExcellent written and verbal communication skillsExperience managing shared email inboxes and written correspondenceSound computer skills, including Microsoft Office and CRM systemsAbility to learn new systems and processes quicklyHigh level of professionalism, discretion and attention to detailA current NDIS Working Screening Check and Blue Card or willingness to obtainDesirable but not essential:Experience in aged care, health, community services or not-for-profit sectorsKnowledge of the Veteran Home Care program and/or Support at Home programCertificate IV in Business Administration, Finance or a related fieldExperience with MYOB or similar accounting systemsExperience using rostering, CRM or workforce management systemsBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Administration Officer (Brisbane)
🏢 Just Better Care
📍 Brisbane