Please note, this is a 6-month fixed term role.
Due to the nature of the role, you must be an Australian Citizen and eligible to achieve baseline clearance.Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As a Business Analyst, you'll play a key role in identifying, analysing, and delivering business and process improvement opportunities across operational and service environments.
Working closely with stakeholders across business and technical teams, you will gather and document requirements, analyse data and processes, and support initiatives that improve service performance, customer outcomes, and operational efficiency.You'll contribute to a collaborative and fast-paced environment where continuous improvement, stakeholder engagement, and problem-solving are highly valued.Our offices are based in Australia and New Zealand.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance.
We therefore leave it to you and the team you join to figure out what works best!
What you'll doAt the moment, as a Business Analyst you will be focused on:Engaging with stakeholders to understand current processes, challenges, and improvement opportunitiesGathering, analysing, and documenting business and functional requirementsSupporting business improvement and change initiatives across operational and service environmentsDeveloping process maps, documentation, reports, and supporting artefactsAnalysing operational, service, financial,



and customer data to identify trends and improvement opportunitiesSupporting root cause analysis and recommending practical solutions to business issuesAssisting with KPI development and performance reportingSupporting process optimisation and continuous improvement initiativesPreparing reports, presentations, and stakeholder communicationsCollaborating with delivery, operational, and customer teams to ensure business requirements are understood and metSupporting business case development, cost-benefit analysis, and impact assessmentsMonitoring and reporting on operational issues, risks, and improvement outcomesSupporting a positive health and safety culture in line with Datacom policyWe are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.What you'll bringRequired experience:5+ years' experience in a Business Analyst, Process Analyst, Service Analyst, or similar roleDemonstrated experience gathering, documenting, and validating business requirementsStrong analytical and problem-solving skills with the ability to interpret data and provide recommendationsExperience analysing and improving business processes and workflowsStrong stakeholder engagement and relationship management capabilityExcellent written and verbal communication skillsExperience facilitating workshops, meetings, and business discussionsAbility to manage competing priorities across multiple initiativesUnderstanding of service delivery methodologies,



including ITIL and project delivery frameworksExperience preparing reports, presentations, and structured business documentationBachelor's degree in business, Information Technology, Engineering, Economics, or a related disciplineNice to have:Experience within managed services, IT services, or operational service delivery environmentsBusiness Analysis certification such as CBAP, CCBA, or equivalentITIL Foundation certificationExperience supporting business transformation or continuous improvement initiativesLean, Six Sigma, or process improvement certificationKnowledge of change management principles and practicesWhy join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and career development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true.
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You can=inq.........We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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📌 Business Improvement Analyst - Fixed Term (Adelaide)
🏢 Datacom
📍 Adelaide