Full Time/Part Time | Immediate Start AvailableCompass Plumbing is growing, and we're looking for an energetic Customer Service Representative to join our team.We need someone who can be the first point of contact to provide our customers a smooth and easy experience.What you will be doing:Answering and managing incoming customer calls/emails and enquiries in a professional and courteous mannerScheduling plumbing appointments and managing the booking system (Servicem8 & MYOB)Providing customers with accurate information about our services, pricing, and availabilityResolving customer complaints and issues promptly,



escalating complex matters when necessaryMaintaining detailed and organized customer records and call logsLiaising with field teams to provide customers with updates on service status and technician arrival timesFollowing up with customers after service completion to ensure satisfaction and gather feedbackSupporting the wider team with administrative tasks to maintain efficient operationsMinimal marketing on growing the businessWhat we're looking forExperience in a customer service or call center environment, preferably with trades.Robust organizational and time management abilities, with the capacity to manage multiple tasks simultaneouslyExperience in trades and using software as Servicem8 & MYOB.Positive attitude when dealing with customersWhat we offer and why join us?
Flexible working locations.Ongoing training and professional development to enhance your skills and career progressionFriendly workplace culture where your contributions are valued and recognized
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📌 Customer Service Representative (New South Wales)
🏢 Compass Plumbing
📍 New South Wales