At TJX Australia, every day brings new opportunities for growth, exploration, and achievement.
You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact.
Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.Job Description:The Loss Prevention Associate plays a role in safeguarding store assets.
The role focuses on minimising theft, fraud and inventory shrink through proactive on-floor presence and the offering of active customer service, in line with TJX Australia policies.
The role supports the overall TJX Australia operational shrink management strategy by acting as a visible uniformed deterrence of potential theft, deescalating customer incidents and maintaining composure, as well as sustaining an effective partnership with the Store Management team.ResponsibilitiesKeeping People SafeConsistently wears the designated Loss Prevention Associate uniformProviding proactive on-floor presence for the purpose of deterring potential theft and fraudSupports in the de-escalation of customer and/or person of interest mattersUtilises equipment, systems,



and information to maintain company standardsKeeping all Associates Protected policy and escalates concerns promptly to the line managerSubmits incident reports promptly to the designated system with accompanying evidence requirementsConducts and maintains equipment/system checks in line with company policy and routines or as directedProtection of AssetsUses company tools and resources to deter or detect potential theft, fraud and inventory shrink and escalates to line manager on any identified risksDetects and deters persons of interest in a professional manner through the offering of active service in line with TJX Australia policyCollates and inputs data as required into the designated incident reporting systemCan effectively identify and deescalate risk and report issues back to their line managerEngages with local operatives to share common problems and solutionsSupports with investigations as requiredAbility to de-escalate aggressive behaviour in line with TJX policiesOperational Shrink and Loss ReductionChecks relevant information and processes, shares information and advises line manager on any risk identifiedChecks key compliance areas and documents findings on any areas of concernRaises issues with line manager and team, uses agreed escalation procedures appropriatelyUses equipment, systems, information,



and functional processes to support the shrink agenda and communicate concernsAttends training programmes and can apply and demonstrate learningsRaises awareness and advises on best practice basicsAdvises associates about the education and awareness initiativesKey Skills, knowledge & experienceUnderstanding of Security and/or Loss Prevention role within a customer focussed environmentAbility to communicate effectively at all levels both internally and externallyAbility to identify and de-escalate riskAbility to de-escalate challenging situations with Associates and CustomersDeep understanding of TJX operational policies and routines and willingness to expand knowledge continuouslyProficiency with Microsoft Suite and ability to learn and adopt new systemsCalm and professional under pressureHigh level of integrity and self-awarenessAbility to work unsupervisedRole Models TJX Leadership Competencies & Cultural Factors (LCCF's)Demonstrates humility and respectA good standard of written and oral communicationSecurity Licence and/ or ability to obtain one (Depending on state)As proud as we are of our past success, it's our future that excites us most.
We strive to provide opportunities for growth, recognition and a competitive salary and benefits package.
Share our determination to think bolder and bigger, and be part of our future.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
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📌 Loss Prevention Associate- Chermside (Brisbane)
🏢 The TJX Companies
📍 Brisbane