Select how often (in days) to receive an alert:At Medibank we've recently unified our health services under one brand -Amplar Health.With over **** employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.Make a Real Difference- Every DayAre you passionate about improving lives through exceptional customer service?
Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.You'll be the first point of contact for our valued customers and stakeholders - helping to connect people with the care they need.In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs.
You'll work independently and as part of a tight-knit team that values collaboration and compassion.What You'll DoHandle incoming queries via phone, email, fax, and digital channelsPerform admin and data entry tasks using Microsoft Office and our internal systemsUpdate client records, liaise with clinical staff, and track referralsProvide accurate info on Amplar Home Health programsMake outbound calls to welcome new clients and follow up on referral requests7-day rotating roster (Shifts between 7am-8pm SA time)Includes 1 weekend shift per fortnightPenalty rates for late shifts, weekends, and public holidaysWork from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from homeCustomer-first mindset,



with a passion for helping othersStrong communicator - resilient, empathetic, and calm under pressureComfortable juggling priorities in a fast-paced environmentConfident using Microsoft Office and multiple systemsExperience in customer service, admin, or healthcare is a bonusLearn more about Amplar Health athttps://amplarhealth.com.auBe Yourself.
Belong HereWe're committed to a workplace where everyone feels secure, supported, and free to be themselves.
By embracing diverse perspectives, we challenge the status quo and uncover better ideas.
You can confidently bring your whole self- because your unique voice is what makes us stronger.We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.Our employee networks create space for connection, advocacy and allyship.
We offer flexible ways of working to support inclusion, accessibility and wellbeing.Amplar Health strongly encourages employees to be immunised against serious diseases.
Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.Medibank proudly recognised as Best Enterprise Organisation, **** AFR BOSS Best Places to WorkJob Segment: Neurology, Data Entry, Customer Service, Healthcare, AdministrativeCopyright @**** Medibank Private Limited.
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📌 Customer Care Coordinator (New South Wales)
🏢 Recognized
📍 New South Wales