As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field.
You'll be the go-to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.Specifically, this is what your day might look likeAnswer and manage service calls, ensuring customer problems are addressed and resolvedPerform repairs or preventive maintenance on our products at various client locationsSupport product deliveries and commissioningParticipate in training service subcontractors and, when required, technical staff in hospitalsHandle customer service requests, including complaints (processes, tools, and documentation)Process orders for parts or service requests for Umano Medical productsEnsure follow-up with the customer from the initial request to the completed repair,



ensuring customer satisfactionMaintain documentation for all service cases or service requestsComplete analysis and follow-up reports after customer visitsProvide technical support to service clerks and subcontractorsMonitor and analyze parts inventoryPerform all other related tasksLife at Umano MedicalEnjoy a energetic work in which fun, trust and teamwork are a priority.
Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.The profile we're looking forDEC or Bachelor's degree in a related field, or any combination of relevant experience and trainingStrong problem-solving skills and analytical thinkingAbility to read and interpret technical drawingsExperience in after-sales service or customer supportHands-on experience in product repair and technical supportProficiency with Microsoft Office Suite and OutlookWillingness and ability to travel as requiredJoin a committed and enthusiastic team within a growing company.
People are truly first and foremost here, and you'll feel it from day one.
#J-*****-Ljbffr

📌 Field Service Technician - Brisbane
🏢 Umano Medical
📍 Brisbane