CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button.
We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence.
Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team.
When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.We are seeking a passionate and customer-focused Guest Service Agent to join our Front Office team at Brisbane Skytower.About the RoleAs a Guest Service Agent, you will be the first point of contact for guests and visitors, playing an significant role in creating a warm, professional, and efficient arrival experience.You will support the daily operation of the Front Office, including guest check-ins and check-outs, enquiries, reservations support, payment processing, key handling, room coordination, and guest request follow-up.This role also involves working closely with the Duty Manager, Housekeeping, Maintenance,andSecurityteams to ensure guest and building-related matters are communicated and followed up appropriately.The successful candidate will be required to work a flexible rotating roster, including weekdays, weekends,



evening shifts, and public holidays.Key ResponsibilitiesWelcome guests and visitors in a warm, professional, and helpful mannerManage guest check-ins and check-outs efficiently and accuratelyConfirm guest identification, booking details, payment arrangements, and key access requirementsRespond to guest, resident, owner, and visitor enquiries in a professional mannerHandle telephone enquiries, reservation enquiries, guest messages, and general requestsProvide information about hotel facilities, apartment features, local attractions, transport, parking, and building proceduresProcess payments, pre-authorisations, refunds, and transaction reconciliations accuratelyMaintain accurate guest records and update information within the property management systemAssist with room allocations, arrival preparation, upgrades, and guest request coordinationCommunicate with Housekeeping regarding room readiness, service requests, lost property, and guest requirementsReport maintenance issues, room defects, access concerns, and building-related matters to the appropriate teamSupport the Duty Manager with guest feedback, complaints, incidents, and service recovery where requiredMonitor the Front Office area and ensure it is clean, organised, and professionally presentedFollow company procedures relating to privacy, payment security, key handling, WHS, and incident reportingAssist with the safety and security of the property by remaining aware of guest, resident, visitor, and contractor movementWork cooperatively with Front Office, Housekeeping, Maintenance, Security,



and Facilities Management teamsPromote a positive guest experience and contribute to a professional team cultureAbout YouPrevious experience in a hotel, serviced apartment, tourism, reception, or customer service environmentA genuine passion for hospitality and guest serviceExcellent communication and interpersonal skillsProfessional presentation and a friendly, positive attitudeStrong attention to detail and accuracy, particularly with payments, guest records, and booking informationAbility to stay calm and professional when handling guest concerns or busy service periodsStrong organisational skills and the ability to manage competing prioritiesConfidence using computers, booking systems, and standard office applicationsAbility to work independently and as part of a teamFlexibility to work a rotating roster, including weekends, evening shifts, and public holidaysExperience using hotel or property management systems is highly regardedFull Australian Working RightsPrevious experience in an apartment hotel, serviced apartment, or strata-titled accommodation environment(Not essential)Experience with RMS or similar property management systemsPrevious cash handling, payment processing, or pre-authorisation experienceUnderstanding of building access systems, parking procedures, and guest security requirementsExperience supporting high-volume arrivals and departuresWhat We OfferOpportunity to work in one of Brisbane's landmark high-rise propertiesExposure to both hotel operations and apartment-style accommodationSupportive team environment with experienced operational leadersOpportunity to develop front office, guest service, and operational skillsCareer development opportunities within a growing accommodation groupA varied role where no two days are the sameBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Guest Service Agent - Brisbane Skytower
🏢 Song Properties
📍 Brisbane