KLN Freight Oceania Pty Ltd – Essendon VICOur core business encompasses integrated logistics, international freight forwarding and supply chain solutions.
With global head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.We are dynamic and innovative team with strong core values, we are always looking for likeminded individuals who share a passion for logistics.
If you are looking for a company who values their team members, provides a work – life balance with the opportunity to progress your career, please contact us today.About the roleWe are seeking a Customer Success Manager to join KLN Freight Oceania Pty Ltd in a full-time capacity based in Essendon Fields, Victoria.
In this role, you will be responsible for building and maintaining strong relationships with our key clients, ensuring they derive maximum value from our freight and logistics services.
As a Customer Success Manager, you will be the primary point of contact for your assigned accounts, driving customer satisfaction, retention and growth whilst identifying opportunities to expand our service offerings.




This is a strategic position that directly impacts our business objectives and customer loyalty within the highly competitive freight and logistics sector.Key responsibilitiesManage and nurture a portfolio of assigned customer accounts, serving as the primary relationship manager and point of escalationDevelop and implement customer success strategies tailored to individual client needs and business objectivesConduct regular business reviews with customers to assess service satisfaction, identify improvement opportunities and align on future requirementsMonitor customer health metrics and KPIs to identify at-risk accounts and implement proactive retention strategiesCollaborate with internal teams including operations, sales and finance to ensure seamless service delivery and resolve customer issues efficientlyIdentify and pursue upselling and cross-selling opportunities within existing accounts to drive revenue growthGather customer feedback and market intelligence to inform product development and service improvementsMaintain accurate and up-to-date customer records and account information in our CRM systemPrepare and present regular performance reports and insights to senior managementSupport the onboarding process for new customers to ensure a smooth transition and early value realisationWhat we're looking forProven experience in customer success, account management or relationship management roles,



ideally within the freight, logistics or transportation industryStrong understanding of account-based management principles and the ability to manage multiple accounts simultaneouslyExcellent communication and interpersonal skills with the ability to build rapport and maintain long-term client relationshipsDemonstrated ability to identify customer needs and propose strategic solutions that drive business outcomesProficiency with CRM systems and experience using data analytics to inform customer management decisionsStrong organisational and time management skills with the ability to prioritise effectively and meet deadlinesProblem-solving capabilities and a proactive approach to identifying and resolving customer issuesAbility to work collaboratively across departments and influence others without direct authorityKnowledge of the freight and logistics sector or B2B service delivery models is highly desirableTertiary qualification in business, commerce, management or a related field is preferredWhat we offerKLN Freight Oceania Pty Ltd is committed to supporting the professional development and wellbeing of our team members.
We provide a market-competitive salary package commensurate with experience, ongoing training and career development opportunities, and access to industry-leading technology and tools.
We foster a collaborative and supportive workplace culture where your contributions are valued and recognised.
Additional benefits include flexible working arrangements where applicable, a focus on work-life balance, and a team that supports continuous learning and professional growth within the fast-paced logistics industry.
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📌 Customer Success Manager (Melbourne)
🏢 KLN Freight Oceania
📍 Melbourne