Join the team shaping exceptional retail and customer experiences across Cairns and Mackay Airports.
We connect people, places and experiences — and we're looking for a customer-focused and commercially minded professional to support and enhance our retail environment across the airport network.
This is an exciting chance to combine retail operations, stakeholder engagement, commercial performance and customer experience within a dynamic airport environment.
As Concessions Manager, you will play a key role in supporting the day‐to‐day performance of retail and advertising operations across Cairns and Mackay Airports.
Acting as the primary point of contact for retailers and advertising partners, you will help drive operational excellence, strong commercial outcomes and a positive retail community.ROLE HIGHLIGHTSThis role focuses on delivering high-performing retail operations, strong stakeholder relationships and excellent customer experiences across airport retail environments.Key responsibilities include:Acting as the first point of contact for retailers and advertising partners, providing operational support and guidanceSupporting retail performance through collaboration on merchandising, service delivery and customer experience initiativesOverseeing day‐to‐day retail operations across terminal retail facilitiesCoordinating maintenance,



repairs and upgrades to retail spaces with internal teams and contractorsAdministering the Retail Promotions Fund in collaboration with the marketing teamConducting research and analysis to support retail initiatives and commercial decision‐makingDeveloping and auditing standards for product quality, service delivery and customer experienceDelivering best practice contract governance and ensuring retailer compliance with lease obligations an aging concession budgeting, forecasting and performance reportingBuilding strong relationships with retail and advertising partners to foster a collaborative retail communityBenchmarking retail performance and identifying opportunities for improvement across the airport networkATTRIBUTES WE VALUECustomer‐focused mindset with a passion for service excellenceAbility to embody the core values of Cairns AirportABOUT YOURelevant tertiary qualification in Business, Retail Management or a related fieldExperience in retail management, retail operations, facility management and/or customer service environments strong understanding of contract administration and regulatory complianceExperience managing relationships with retail brands and stakeholdersStrong merchandising and operational coordination capabilityExcellent communication and stakeholder management skillsAnalytical capability and ability to interpret performance dataStrong organisational,



time and priority management skillsAbility to develop and implement operational standards and proceduresWell‐developed written and verbal communication skillsExperience within airports, travel retail, commercial property or customer‐focused operational environments will be highly regardedELIGIBIILITYUnrestricted rights to work in AustraliaAbility to obtain and maintain an Aviation Security Identification CardCAIRNS AIRPORT EMPLOYEE BENEFITSCompetitive remuneration with annual salary incrementsAccess to 24/7 airport car parking for business and personal useSalary packaging options availableAnnual leave entitlement, personal leave and wellness daysEmployee Assistance Program and Mental Health InitiativesProfessional development opportunitiesSocial atmosphere with special events hosted throughout the yearFree tickets for sponsored events and exclusive discounts at airport terminalsCairns Airport is dedicated to building a diverse team that mirrors the community we serve.
We value inclusivity and diversity and welcome people who support and model the behaviours we promote in our workforce.
We actively encourage applications from First Nations people, candidates from culturally and linguistically diverse backgrounds, members of the LGBTQI+ community, and people with disabilities.
If you have any support or access requirements, we encourage you to advise us at time of application to assist your participation in the recruitment process
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📌 Concession Manager / Retail Operations Manager (Queensland)
🏢 Cairns Airport
📍 Queensland