Customer Service OfficerPermanent, full-time role with competitive remuneration and benefitsLocation: Macquarie Park, Sydney, AustraliaCareer growth: Expand your expertise in a growing, successful industryProfessional development: Gain valuable experience in a dynamic, evolving roleAs a Customer Service team member, you will play a key role in supporting warehouse cut-off times, order processing, consignment tracking, and customer care activities.
You will liaise with internal and external customers, third‐party logistics providers, and sales teams to ensure timely, accurate, and professional service delivery.In this role, you will also support order and account administration, produce required documentation, manage returns and credit/debit processes within KPI timelines, and contribute to continuous improvement within the Customer Care function.
Training will be provided across ERP, CRM, and related systems.What You Will DoResponsibilities include, however not limited to:Process orders in line with warehouse cut-off timesTrack and trace consignments and liaise with third-party logistics providersAnswer phone calls and emails, providing accurate information to internal and external customersProcess free and bonus orders, including creation of new customer accountsUse ERP, CRM (SAP, MAXX) and other systems to support effective problem‐solving within the Customer Care functionEnsure tasks raised by sales representatives in MAXX / CRM are completed in a timely manner.Maintain AQI and APVMA licences via government agenciesCreate debit and credit notes and process customer returns within KPI timelinesRun reports as required by business unitsProvide audit documentation and support internal audits as requiredContinuously identify opportunities to improve Customer Care processes and participate in relevant projectsWhat You Must haveCompletion of HSC or relevant tertiary qualificationsPrior solid experience in a related environmentGood knowledge of Microsoft Office Suite and experience with SAPStrong data entry skills and attention to detailExcellent communication and organisational skillsAbility to work effectively with other departments in a team environmentSelf-starter with initiative and the ability to work with minimal supervisionAbility to make day-to-day decisions within defined procedures and processesStrong problem‐solving skills and ability to collaborate on customer service issuesAgile mindset with the ability to adapt as the business evolvesProfessional, friendly, and courteous manner when dealing with internal and external customersStrong customer focus with the ability to multitask and prioritiseWhat You Can ExpectA supportive and collaborative team environmentOpportunities to build capability across customer service, systems, and complianceOngoing training and developmentThe chance to contribute to continuous improvement in a trusted global Animal Health organisationWe are proud to be a company that embraces the value of bringing talented and committed people together.
The fastest way to breakthrough innovation is when ideas come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
We are an equal prospect employer, committed to fostering an inclusive workplace.Required Skills:Consumer Relations, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Data Entry, Interpersonal Relationships, Inventory Control System, Order Processing, Product Sales Training, Report Preparation, SAP Enterprise Resource Planning (ERP), SAP Systems, Service Requests, Technical SupportEmployee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:No Travel RequiredFlexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):N/AJob Posting End Date:08/12/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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📌 Customer Service Officer (New South Wales)
🏢 Msd
📍 New South Wales