Team Leader – Arcade & Entertainment Venue.
Join the Fun at iPlay!
Do you love creating memorable experiences, working with people, and being part of a fun, energetic team?
We are looking for enthusiastic and customer-focused Team Leaders to join our entertainment venue, featuring arcade games, parties, and Baskin Robbins.
If you're reliable, positive, and enjoy working in a fast-paced environment, we'd love to hear from you!
About the Role
As a Team Leader, you'll be at the heart of the guest experience.
No two days are the same as you'll assist guests across various areas of the venue, including arcade games, birthday parties, and general venue operations.
Your goal is simple – create an amazing experience for every guest who walks through our doors.
What You'll Be Doing
Providing exceptional customer service to all guests
Assisting guests with arcade games, attractions, and Baskin Robbins
Serving food and beverages in accordance with company standards
Hosting birthday parties and group bookings
Maintaining a clean, protected, and welcoming venue
Assisting with prize redemption and merchandise displays
Processing transactions accurately through our POS system
Promoting venue attractions and special offers
Supporting team members during busy periods
Following all safety, cleaning, and operational procedures
What We're Looking For




A positive attitude and friendly personality
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Reliable, punctual, and hardworking
Willingness to learn and take on new challenges
Ability to work as part of a team
Flexible availability, including evenings, weekends, school holidays, and public holidays
Previous hospitality, retail, or customer service experience is advantageous but not essential
MUST have a blue card
Why Join iPlay?
Fun and exciting workplace environment
Flexible casual hours
Opportunities for career progression into Management roles
Ongoing training and development
Staff rewards and recognition programs
Team events and incentives
The chance to work where people come to have fun every day!
What Makes a Great Crew Member?
We're looking for people who bring energy, enthusiasm, and a genuine passion for creating great experiences.
Whether you're helping a child win their first arcade prize, serving a family celebrating a birthday, or assisting a group enjoying a night out, you'll play an important role in making every visit unforgettable.
Ready to join the team?
Apply today and start your career with iPlay!
Pay: $***** – $***** per hour
Work Location: In person

📌 Team Leader - Iplay Cairns (Queensland)
🏢 iPlay Australia
📍 Queensland