Patient Services Officer
Emergency Department
Calvary Mater Newcastle
Salary Classification Administration Officer Level 3 (Yr 1-2)
Remuneration: $***** - $***** per hour + superannuation + annual leave loading + salary packaging options
About the role
The Patient Services Officer is responsible for providing courteous, effective and efficient patient support services.
This includes running and correcting SDPR reports, patient transport bookings, handling telephone inquiries, providing general clerical support for the clinical team as requested.
Key Responsibilities
Maintain patient medical records to ensure correct data entry
Provide accurate, timely clerical support for Clinical Nursing Unit Manager and clinical team
Receive incoming telephone calls.
Redirect calls, take and record messages for staff, follow through as necessary
What you bring
Demonstrated knowledge of medical terminology
Demonstrated communication, organisational and interpersonal skills with an excellent telephone manner
Demonstrated ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity
Experience with SDPR and/or Patient Administration Systems
Commitment to maintain confidentiality and exercise discretion
Demonstrated commitment to own personal and professional development including update of software application knowledge
Commitment to the Mission, Vision and Values of Calvary and the ability and desire to uphold these at all times
Why you will love working with us
Calvary Mater is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter Recent England area.




Our health services and clinics including Palliative Care, Coronary Care and Cardiology, Surgery, Intensive Care, General Medicine, Research and 24/7 Emergency Care.
We are a world class leader in research in oncology, toxicology, psychiatry and palliative care research.
Our researchers work in partnership with our nurses, clinicians and patients, as well as universities, affiliated organisations and charities, both locally and globally.
We work together to be a source of healing, hope and nurturing to the people and communities we serve.
As we work, our values are visible in how we act and treat each other.
We care for our people by providing a safe, equitable, inclusive and welcoming work environment that respects each individual and their contribution to our purpose of 'Being for Others'.
In addition to an enriching work environment, our staff benefit from:
On-site parking
Up to $15,900 in salary packaging options plus extra savings with meal entertainment packaging and novated car leasing
Fitness Passport and Employee Assistance Program
Gender neutral parental leave
Leave entitlement balances transfer for NSW Health employees
For further information about this role please contact Acting Nurse Unit Manager Emergency Medicine ******
Join our team today!
Click 'Apply for Job' and follow the prompts.
This role requires the successful applicant to:
Have unlimited working rights in Australia
Successfully complete pre-employment checks including reference checks, work rights, criminal history check and WWCC checks to ensure suitability for the role
Provide evidence of immunisation as required for the role (this is a Category A role)

📌 Patient Services Officer (Newcastle)
🏢 the original
📍 Newcastle