About the role
Reporting to the Operations Manager, you will play an integral role in ensuring the smooth day-to-day operation of our Service Department.
As the first point of contact for our service customers, you'll coordinate bookings, liaise with our workshop, manage warranty administration and help deliver an exceptional customer experience.
Key responsibilities
Being the first point of contact for customers, both in person and over the phone
Checking customers in and out for service appointments
Booking customer caravans for servicing, repairs and warranty work
Preparing and managing repair orders
Coordinating and ordering parts required for upcoming service bookings
Liaising with technicians to ensure repairs are completed efficiently
Processing customer, warranty and insurance repair orders
Managing customer invoicing and payments
Administering Jayco warranty claims and reconciliations
Monitoring outstanding warranty claims
Following up customers throughout the repair process
About you
Previous experience as a Service Advisor, Warranty Administrator or in a similar customer service role
Strong administration and organisational skills
Excellent communication and interpersonal skills
High attention to detail
The ability to prioritise and manage multiple tasks
Intermediate Microsoft Office skills
A current driver's licence
Experience using dealership or workshop management systems (desirable)




Experience in the caravan, automotive, recreational vehicle or service industry will be highly regarded but is not essential
About us
Prestige Jayco is one of Victoria's largest and most respected Jayco dealerships, proudly servicing caravan owners across Geelong and Bendigo.
Our success is built on exceptional customer service, quality workmanship and a team that genuinely enjoys helping customers get the most from their caravanning experience.
Benefits
A secure, full-time position with a well-established and growing business
Competitive remuneration based on experience
Ongoing training and development
Opportunities for career progression
Work with a passionate team in a growing business
A supportive and friendly team environment
Modern facilities and systems
Staff discounts
The prospect to work with Australia's leading caravan brand
Apply Now
If you're looking to build your career with an industry leader and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you.
Please click "Apply Now" and submit your resume together with a brief cover letter outlining your relevant experience and why you'd like to join the Prestige Jayco team.
For enquiries regarding the position, please contact:
Michael ScanlonOperations Manager – Bendigo(03) •••• •977
*Only shortlisted applicants will be contacted.

📌 Service Advisor (Victoria)
🏢 Prestige Caravans
📍 Victoria