About the role
The Operations Manager will oversee the day-to-day operational functions of Gnarly Neighbours and The Neighbourhood, a youth not-for-profit and social enterprise comprising a café, skate store, print studio and indoor skatepark.
This is a key senior management position working directly with the CEO to ensure the organisation has the people, systems, processes and financial foundations needed to grow its impact.
This is a hands-on position requiring comfort moving between big-picture planning and practical day-to-day work required to keep a growing organisation running well.
Key responsibilities
Oversee financial management, budgeting, forecasting and reporting
Manage payroll, accounts payable and receivable
Lead HR, recruitment, rostering and staff support
Ensure organisational compliance, risk management and workplace health and safety
Manage Child Safe Standards and organisational compliance requirements
Track, report and acquit grant expenditure
Develop and maintain policies, procedures and operational systems
Oversee facilities, assets, suppliers and contractors
Provide operational oversight of social enterprise activities
Support Department Managers and improve communication across the organisation
About you
At least five years' experience in a senior management,



operations management or similar leadership role
Strong financial management skills including budgeting, forecasting and financial reporting
Experience managing people, HR processes and organisational systems
Excellent organisation and the ability to manage competing priorities
Solid problem-solving skills and a practical, solutions-focused approach
Excellent written and verbal communication skills
Confidence working with managers, employees, Board members and external stakeholders
Experience with Xero, Square, Shopify and workflow/project management software
The ability to lead by example and support an organisation through growth and change
Experience within a not-for-profit, charity, social enterprise or community organisation would be highly regarded, as would knowledge of ACNC, Fair Work, child safety and workplace compliance
About us
Gnarly Neighbours is a youth not-for-profit and social enterprise.
We provide free programs, safe spaces and opportunities for young people, while our social enterprise, The Neighbourhood, brings together a café, skate store, print studio and indoor skatepark to help create employment pathways and financially support our work.

📌 Operations Manager (Victoria)
🏢 Gnarly Neighbours
📍 Victoria