We are currently seeking an experienced and motivated Medical Receptionist to join our fast-paced Urgent Care Clinic based in Edmonton.
Reporting to the Practice Manager, and working as part of a team, you will be responsible for ensuring a high-quality patient experience as well as providing administrative support services to the clinical teams enabling them to run efficiently and professionally.
Key responsibilities of the role:
Providing comprehensive administrative support to the clinical teams;
Delivering excellent patient management including maintaining patient flow, greeting patients, recording and updating patient information and ensuring a smooth journey to and from the reception area and consulting rooms;
Co-ordinate Medicare/DVA billings.
Maintain electronic appointment booking systems, contact book, reminder systems.
To be successful for this position, you must have at least one (1) year of previous experience as a Receptionist/Administrator, preferably within a General or Specialist Medical Practice or Hospital, together with:
A "can do" attitude and be a proactive/forward thinker
Being a self-motivated individual with a willingness to learn




Be capable of working in a fast pace setting
Have the proven ability to work both independently and collaboratively with the team
Excellent planning and organisational skills together with the ability to priorities a number of competing priorities
Excellent interpersonal and communication skills, with a focus on providing exceptional customer service
proficiency with Microsoft applications/Tech Savvy
A mature attitude and ability to resolve conflict in a positive and respectful manner
Exceptional attention to detail
Demonstrated ability to maintain absolute confidentiality regarding patient and practice information
In addition, experience with Best Practice Software would be highly regarded.
This is a casual position and the successful applicant must have flexibility and be able to work Monday to Friday between 8am-10pm and weekends 8.45am – 6pm as well as covering any sick or holiday leave.
If you enjoy working in a fast paced, dynamic environment, believe in the importance of exceptional customer service and enjoy being part of a team then we would love to hear from you!

📌 Medical Receptionist - Cairns Urgent Care Clinic (Queensland)
🏢 Balance! Healthcare
📍 Queensland