Full-Time | Gold Coast, QLD
Administration | Quality | Inventory | Customer Service | Operations
About EMA Labs
EMA Labs is a growing cosmetic and personal care manufacturer based on the Gold Coast.
We work with a diverse range of brands to develop and manufacture skincare, haircare, perfumes, body care, fragrance and other personal care products.
As our business continues to grow, we are looking for an experienced and highly organised
Administration & Operations Coordinator
to join our team.
This is not just a traditional administration position.
We are looking for an
all-rounder who understands a manufacturing environment and wants the opportunity to grow into a broader and more senior operational role within the business.
Previous experience within
cosmetic, personal care, pharmaceutical or a similar manufacturing environment
is highly desirable.
Hands-on production experience would be a significant advantage.
About the Role
This is a diverse position working across administration, customer service, quality assurance, inventory and production support.
You will work closely with management, our formulation team, production staff, suppliers and customers to help ensure projects and day-to-day operations run smoothly.
Your responsibilities will include:
General administration and day-to-day operational support
Maintaining and improving internal management systems, registers and records
Assisting with Quality Assurance documentation and compliance
Maintaining production, batch and product documentation
Assisting with SOPs, specifications and controlled documents
Inventory and stock control
Monitoring raw materials, packaging and finished goods
Assisting with purchasing and stock requirements
Liaising with customers regarding projects, orders and production
Providing professional and responsive customer service




Assisting with production planning and coordination
Maintaining accurate customer, product and manufacturing information
Coordinating documentation between formulation, production and administration
Assisting with continuous improvement of internal systems and processes
Providing general support to management and the wider team
About You
We are looking for someone who is
organised, practical, proactive and comfortable taking ownership
.
Ideally, you will have:
Previous administration or operations experience within
cosmetic manufacturing, personal care, pharmaceutical or a related manufacturing industry
Strong organisational and administrative skills
Experience with Quality Assurance systems and documentation
An understanding of manufacturing documentation and record keeping
Experience with inventory or stock control
Robust computer skills and confidence learning and maintaining internal systems
Excellent written and verbal communication skills
Strong attention to detail
The ability to manage multiple priorities and follow tasks through to completion
A professional and friendly approach when dealing with customers
The ability to work independently as well as part of a team
Highly Regarded
Experience in any of the following areas would be particularly advantageous:
Hands-on cosmetic or personal care production
GMP or Quality Management Systems
Batch manufacturing and production documentation
Raw material and packaging inventory management




Cosmetic formulation or laboratory environments
Production planning and scheduling
Customer account management
Purchasing and supplier coordination
Opportunity to Grow
We are looking for someone who wants
more than just an administration role
.
This position offers the opportunity to grow with the business and progressively take on greater responsibility across
customer management, quality systems, inventory, production coordination and general operations
.
For the right person, we see this role developing into a
key operational position within EMA Labs
.
You may currently be working in administration, production, quality, laboratory support or customer service within the cosmetic industry and be ready for the next step in your career.
We value people who identify problems, improve systems and take responsibility rather than simply waiting to be given the next task.
Why Join EMA Labs?
This is an opportunity to join a growing Australian cosmetic manufacturer where you can gain exposure to many different areas of the business.
Rather than being restricted to one narrow function, you will have the opportunity to develop your knowledge across
manufacturing, quality, customer management, inventory and business operations
.
For someone with the right attitude and industry experience, there is genuine scope to make the position your own and grow as the business continues to develop.
Apply
If you have experience within the
cosmetic, personal care or related manufacturing industry
and are looking for a varied position with the opportunity to take on greater responsibility, we would love to hear from you.
Please apply through SEEK with your resume and a brief cover letter outlining your relevant industry experience and why this role interests you.

📌 Administration & Operations Coordinator – Cosmetic Manufacturing (Gold Coast)
🏢 EMA Labs
📍 Gold Coast