We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We are seeking an experienced people leader with a passion for customer experience, team development and delivering results.
We are looking for a motivated and commercially focused
Guest Experience Host Manager
to lead our Guest Experience Host (GEH) team.
Reporting to the Director, Guest Experience Host Program, you will oversee the day-to-day operations and performance of the GEH function, ensuring the team delivers qualified In-House and Rental tours while achieving departmental KPIs.
This is a full-time opportunity offering a base salary of $80,000 + superannuation, with the opportunity to join a global organisation within the travel and hospitality industry.
What You'll Do
Lead the day-to-day operations and performance of the Guest Experience Host team
Recruit, onboard, train and develop Guest Experience Hosts
Provide regular coaching, mentoring and performance feedback to build an engaged and high-performing team
Drive achievement of departmental production, tour and cost-efficiency targets
Schedule guests and team resources to maximise operational efficiency
Monitor performance, identify trends and implement actions to improve results
Manage month-end reporting requirements in accordance with company procedures
Support marketing budgeting and cost management
Ensure employees maintain required licences and work permits
Establish and maintain high service quality standards
Partner with Sales Operations, Resort Operations, Project Directors and Sales & Marketing leadership teams




Identify training and development needs across the team
Support and implement initiatives that improve communication, performance and the guest experience
Ensure GEH activities comply with company policies and regulatory requirements
Travel to resort and sales locations as required
What You'll Bring
Proven management experience with the ability to lead, motivate and develop a team
Previous Field Marketing experience with a demonstrated track record of delivering results
Strong commercial and business acumen
A genuine passion for delivering exceptional customer experiences
Demonstrated ability to achieve operational and financial KPIs
Strong analytical and problem-solving skills with the ability to interpret performance data and identify trends
Excellent written and verbal communication skills
Strong organisational and time-management skills with the ability to manage competing priorities
High attention to detail and accuracy
Confidence using Microsoft Office and the ability to quickly learn new systems
A proactive, energetic and solutions-focused approach
Flexibility to work weekends, public holidays and evenings as required
Ability to travel to resort and sales locations as required
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal prospect employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to
••••@travelandleisure.com
, including the title and location of the position for which you are applying.

📌 Guest Experience Host Manager (Gold Coast)
🏢 Travel + Leisure
📍 Gold Coast