About Gateways:
At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection.
Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.
The role:
We are seeking a Business Process and Improvement Lead to drive business process optimisation, systems improvement and digital transformation initiatives across Gateways.
Reporting to the Chief Strategy Officer, you will work closely with stakeholders across the organisation to identify opportunities for improvement, streamline workflows, enhance system utilisation and implement innovative technology solutions.
The successful candidate will demonstrate:
Strong experience leading end-to-end digital and business improvement projects
Proven ability to analyse, map and redesign business processes to improve efficiency and service outcomes
Experience gathering business requirements and translating them into practical technology solutions
Excellent stakeholder engagement and communication skills
Strong analytical and problem-solving capabilities with a focus on continuous improvement
Understanding of change management principles
Relevant qualifications in IT, Business Analysis, Project Management or related discipline
Why Gateways?
At Gateways you will find more than a job - you will find purpose.
Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families.




You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.
We also offer:
Flexible work options to support work-life balance
Salary packaging up to $15,900 per year
Convenient onsite parking
Employee Assistance Program
Free flu vaccinations
Career development and progression opportunities in a growing organisation
Access to staff discounts across health, fitness, and lifestyle services
If successful in this role, you will need to obtain the following compliance documents:
NDIS Workers Screening Check Clearance
NDIS Workers Orientation Module (certificate of completion)
Working with Children Check (Victorian, Employee)
For further information and/or to request a position description, please email
••••@gateways.com.au
Applications for this role close at 3pm, Friday 28th August.
At Gateways, we know that diversity makes us stronger and belonging makes us better.
We want every team member to feel protected, respected and valued for who they are.
We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.
If you need any adjustments to the recruitment process so you can show us your best self, please let us know.
We want this experience to be fair, inclusive and accessible for everyone.
Child safety is embedded in our culture.
Gateways are proud to be a child safe organisation with zero tolerance for child abuse.

📌 Business Process And Improvement Lead (Warrnambool)
🏢 Gateways Support Services
📍 Warrnambool