This is a senior delivery leadership role within a well-established SaaS organisation, where you will take full ownership of customer delivery outcomes across a portfolio of enterprise clients.Rather than operating within a traditional PMO structure, this role sits at the intersection of delivery, commercial accountability and customer relationship management.
You will be responsible for ensuring successful implementation outcomes, maintaining robust executive-level relationships, and safeguarding the commercial integrity of each engagement.The organisation has built a strong reputation for delivering complex platform implementations and partnering closely with its clients, making this a high-impact, visible position within the business.The roleYou will lead delivery across multiple client engagements, acting as the senior point of accountability from initiation through to go-live and beyond.Key responsibilities include:Owning end-to-end delivery across SaaS / PaaS implementationsActing as the primary point of contact for customers at a senior levelManaging commercial performance, including budget, margin and change controlLeading governance frameworks, including steering committees and executive reportingDriving delivery predictability across multiple concurrent programsManaging risks,



issues and escalations with a solutions-focused approachLeading and influencing cross-functional delivery teamsThis is a role for someone who takes ownership of outcomes and is comfortable operating with both delivery and commercial accountability.What they're looking forDemonstrated experience delivering SaaS or PaaS implementations to external clientsStrong commercial acumen, including ownership of budgets, margin and delivery performanceExperience leading multiple concurrent client engagementsProven ability to operate as the primary escalation point for customersExperience leading, mentoring or influencing delivery teamsExposure to insurance or regulated environments is beneficial, but not essential.Why this roleHigh-impact, customer-facing leadership positionStrong alignment between delivery, commercial ownership and client successEstablished platform with a growing client baseOpportunity to shape delivery standards and influence outcomes at scaleWhy Join?
This is an opportunity to lead enterprise-grade technology implementations for an award-winning SaaS platform used by leading insurers.
You'll step into a high-trust environment where delivery professionals are empowered to make an impact.
With a flat structure, collaborative leadership, and a strong focus on innovation, your ideas will shape delivery practices and influence the client experience.
Enjoy flexible work arrangements, meaningful projects, and a passionate team committed to real results across the insurance sector.
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📌 Lead Delivery Manager (New South Wales)
🏢 White Bay
📍 New South Wales