About the role
As Sales & Customer Service Coordinator, you will be responsible for managing incoming customer enquiries, converting warm and hot leads into bookings, and supporting the day-to-day administration of Class Clean Detailing & Ceramic Coatings.
Key responsibilities
Handle incoming phone, SMS and online enquiries from customers interested in ceramic coatings, paint correction, detailing and other vehicle protection services, understand customer needs, explain packages and confidently convert qualified leads into bookings
Proactively follow up warm and hot leads through phone calls, SMS and CRM to maximise conversions and ensure potential customers don't fall through the cracks
Act as a key point of contact for customers before, during and after their booking, providing qualified and timely updates and answering questions about services
Schedule jobs, confirm appointments and coordinate bookings with the detailing team to ensure the workshop schedule runs efficiently
Prepare and send customer quotes and invoices, process deposits and assist with following up outstanding payments
Maintain accurate customer and lead information, update lead stages,



record follow-ups and ensure all relevant communication is documented
Clearly explain the differences between ceramic coating packages, paint correction and available add-ons, helping customers select the most appropriate protection package for their vehicle
Identify opportunities to offer relevant additional services such as wheel, glass, trim, leather and interior protection, paint correction and ongoing vehicle maintenance
Help provide a premium customer experience from the customer's first enquiry through to vehicle collection and aftercare
Assist with emails, customer records, paperwork, payment records, scheduling and other administrative duties required to support the business
About you
Excellent customer service skills
Organised and confident on the phone
Comfortable with sales
Motivated by achieving targets
Prior sales experience highly favoured (1 year)
Next steps
DO NOT APPLY if you are not willing to send a short video introducing yourself and why you would be a good fit for the role.

📌 Sales And Admin Co-Ordinator (Perth)
🏢 Class Clean Detailing and Ceramic Coating
📍 Perth