About the role
In this
role, you will act as a frontline troubleshooter, providing excellent sales
skills and resolving issues to customers over the phone or email.
You will help
build positive customer relationships with Aidacare by offering an exceptional
first impression, with superior administration skills and stellar customer
support.
Role Title: Customer Service Consultant - Complex Rehab
Location: Fyshwick, Canberra, Australia
Hours: Monday –
Friday, Full Time Permanent
Role Level: Entry - Mid
Reporting: Regional Manager - ACT
Essential Skills & Qualifications
Previous customer service or
industry experience preferred, but not essential
Adept at navigating computer systems
to manage customer interactions and records
Ability to analyse situations and
think critically to find solutions to customer issues
Excellent verbal and written
communication skills
Ability to remain composed in a
quick-paced work environment and under pressure
Duties & Responsibilities
Resolve customer issues and concerns
in an efficient manner
Learn and stay up-to-date with our
products and services, and use this knowledge to enhance customer experience




Assist customers with accurate and
timely order placement, tracking, and processing
Foster strong and positive
relationships with customers to encourage loyalty and repeat business
Provide excellent customer service over
the phone and on emails making a great first impression in every case
Benefits
Employee discounts on Aidacare
health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to
support mental wellness
Benefits package includes discounts
for retail, insurance, gym and more
Comprehensive training program to
equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply
Now".
Join our team at Aidacare and help us create memorable
experiences for our valued customers!
About the companyAidacare is one of the leading players in the
Healthcare Equipment Industry, we pride ourselves on our commitment to
excellence, innovation, and customer satisfaction.
Aidacare has 1,300 staff and
over 90 locations across all states and territories in Australia.

📌 Customer Service Consultant - Complex Rehab (Canberra)
🏢 Aidacare
📍 Canberra