Job title: Assistant F&B; Manager
Primary Location: Gold Coast, QLD
Store locations: Southport, Broadbeach, Brisbane CBD, South Bank
Employment Type: Full time
This role requires regular travel between five store locations.
Role
As an Assistant F&B; Manager, you will support the F&B; Executive with the day-to-day operations of our five stores, with a strong focus on customer experience, team performance, food and beverage quality, and operational standards.
You will support the F&B; Executive in overseeing multi-site operations, working closely with Store Managers and Team Leaders to maintain consistent standards, support team performance, and deliver a positive experience for both customers and staff.
This is a hands-on role that requires regular store visits and the flexibility to step in and support the team when needed.
Responsibilities
Assist the F&B; Executive with coordinating the day-to-day operations of all five stores and provide hands-on support at each location as required
Visit stores regularly to check customer service, F&B; quality, cleanliness, presentation, and overall operations, and address any issues identified
Review reports submitted by Store Managers and Team Leaders, identify key issues, and ensure required actions are followed up
Provide operational guidance to Store Managers and Team Leaders and help resolve day-to-day store issues




Work alongside team members when needed and provide practical coaching on customer service, food and beverage quality, and operating procedures
Check that opening and closing procedures, company SOPs, food safety, hygiene, and workplace safety requirements are consistently followed
Monitor stock, wastage, equipment, and maintenance needs and coordinate follow-up actions
Review customer feedback, identify recurring issues and opportunities for improvement, and help enhance the customer experience across all stores
Assist with the implementation of new products, promotions, training programs, and operational changes across all stores
What We're Looking For
Previous experience in F&B;, hospitality, or a similar operational environment
Hands-on barista experience and good coffee knowledge
Experience supporting or leading a team
A strong customer-service mindset
Clear communication and practical problem-solving skills
A proactive, organised, and hands-on approach
Ability to work across multiple locations and manage changing priorities
Flexibility to travel regularly between all five stores
Full Australian working rights
Highly Regarded
Previous experience in a supervisory or management role
Experience supporting multiple stores or teams
Experience coaching, training, or onboarding team members
Knowledge of rostering, labour management, and operational planning

📌 Assistant F&B Manager (Gold Coast)
🏢 NCH
📍 Gold Coast