Position Summary:
This dual role is responsible for delivering a combination of high-quality administrative support and direct care services to clients.
The position plays a key role in ensuring both the smooth operation of the service and the wellbeing of clients, supporting them to live independently and achieve their personal goals.
Key Responsibilities:
Administration Support
Greet and assist visitors, answer telephone and email inquiries in a professional and timely manner
Maintain accurate client and staff records, including data entry and database management
Prepare documentation and reports as required, including meeting minutes and compliance documents
Schedule staff shifts, establish staff roster, client appointments, and transport as needed.
Order office supplies and maintain inventory
Assist with audits, reporting, and general office upkeep
Handle confidential information with discretion and professionalism
Maintain accurate and up-to-date compliance registers for staff and clients, including certifications, licenses, training records, and other required documentation, ensuring all compliance obligations are met in a timely manner
Support Worker Duties
Assist clients with activities of daily living such as personal care, meal preparation, and medication reminders
Support clients with community access, appointments, and social or recreational activities
Build positive relationships with clients and their families/carers
Follow individual support plans and risk assessments
Report changes in client condition, incidents, or concerns promptly to appropriate personnel
Promote independence, choice, dignity, and respect for all clients
Key Selection Criteria:
Essential
Demonstrated experience in administration or customer service




Experience (or strong interest) in community services, disability, aged care, or related support work
Proficient in Microsoft Office (Word, Excel, Outlook) and confident using digital systems
Strong interpersonal and communication skills
Ability to work independently and as part of a team
Excellent time management and attention to detail
Valid Driver's Licence and reliable vehicle (if role requires travel)
Current First Aid & CPR (or willingness to obtain)
Relevant clearances (e.g., NDIS Worker Screening, Working With Children Check, Police Check)
Desirable
Certificate III Individual Support, Community Services, Business Administration
Experience working with vulnerable individuals or those with complex needs
Knowledge of privacy, confidentiality, and safeguarding requirements
Work Environment:
Mix of office-based work and community/client-facing duties
May include occasional weekend or evening shifts depending on client needs
Must be adaptable to changing schedules and priorities
Advantages:
Supportive and values-driven team environment
Opportunities for professional growth and cross-training
Flexibility and job variety
Making a meaningful difference in clients' lives
Casual or Part time
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Job Types: Part-time, Casual
Pay: $***** – $***** per hour
Benefits:
Professional development assistance
Application Question(s):
Do you have experience working in the NDIS sector?
Are you organised, able to multi-task and prioritise tasks?
Do you have certificate 3 in disability and in administration?
Licence/Certification:
NDIS Worker Screening & Working With Children Check (Preferred)
National Police Check (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person

📌 Dual Role- Administration Support / Support Worker (Queensland)
🏢 Community Nurses
📍 Queensland