Customer Service Officer - Admin
SNSW Grade 2/3 – starting salary $62,500 plus superannuation and leave loading
Employment Type: Full time Temporary – up to 12 months
Locations:
Parkes Middle Office - Onsite
Goulburn Middle Office – Onsite

About you
Are you looking for a customer service role where you can really make an impact?
Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?
Are you looking to re-enter the workforce, engage with a diverse audience, assist with their enquiries, and thrive in a fast-paced environment where delivering customer solutions is key
Then we would love to hear from you!

About the role
You will be responsible for delivering transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

Key Accountabilities

- Deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible
- Communication through email, telephone and mail to NSW customers on a variety of NSW Government services provided by Service NSW
- Written and verbal communication with internal and external stakeholders
- Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Operate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
- Create a positive relationship in all customer interactions, maintaining a skilled and friendly manner and ensuring customer satisfaction as a priority
- Provide timely,



high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
- Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes

If this sounds appealing to you, we welcome your application!

How to Apply
Please submit your resume and cover letter outlining how your skills and experience are relevant to the position.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 10 April 2026 at 9.59 am

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.

About Service NSW
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Click here to learn more about Service NSW

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more,



depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Want to know more?
For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]

This role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Joy Lethieullier via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

📌 Customer Service Officer (Australia)
🏢 Nsw Government
📍 Australia