Sales & Customer Service Representative

Full-time | Geelong, VIC

Turn your passion for RC and hobby products into a rewarding career with one of Australia’s leading hobby retailers.

Hobbies Direct is looking for an enthusiastic Sales & Customer Service Representative to join our growing team in Geelong.

This is a varied role combining retail customer service, product advice and proactive wholesale sales. You’ll help hobbyists find the right products while supporting and growing our network of hobby shops and specialty retailers across Australia.

The ideal person will be a confident communicator who enjoys helping customers, building relationships and identifying sales opportunities. Knowledge of RC vehicles and hobby products would be highly regarded, but a genuine interest and willingness to learn are just as important.

About the role

You’ll work across customer service, retail sales and wholesale account development.

Customer service and retail sales

- Respond to customer enquiries by phone, email and live chat

- Provide helpful product advice, recommendations and basic troubleshooting

- Assist customers with orders, delivery tracking and website navigation

- Recommend suitable parts, accessories and upgrades

- Deliver friendly, accurate and timely customer service

Wholesale sales and account development

- Reach out to potential wholesale customers, including hobby shops and specialty retailers

- Build strong, long-term relationships with new and existing wholesale accounts

- Introduce customers to relevant products, new releases and sales opportunities

- Keep wholesale customers informed about stock availability and pricing





- Process wholesale orders and provide priority account support

- Gather feedback to help improve our wholesale offering and product ranges

Order support and administration

- Assist with special orders, backorders and order changes

- Collect initial information for warranty and product claims

- Maintain accurate customer, account and order records

- Work closely with our retail, warehouse, purchasing, customer service and warranty teams

What we’re looking for

- Experience in customer service, retail sales or a similar customer-facing role

- Confidence communicating with customers over the phone and in writing

- An interest in proactive sales, account management or B2B relationship building

- Knowledge of RC vehicles, spare parts and hobby products, or a robust willingness to learn

- Strong organisational skills and attention to detail

- The ability to manage competing priorities in a fast-paced environment

- A calm, professional and solutions-focused approach

- A positive attitude and willingness to contribute as part of a growing team

About Hobbies Direct

Hobbies Direct is a family-owned Australian retailer and wholesaler based in Geelong. We offer an extensive range of RC cars, boats, planes, drones, tanks, model kits, spare parts and hobby products.





Our business continues to grow, and we’re passionate about providing hobbyists and retailers with excellent products, knowledgeable advice and outstanding customer service.

You’ll be joining a close and passionate team that genuinely enjoys the hobby industry and takes pride in helping our customers.

How to apply

Please submit your résumé along with a short cover letter telling us a little about yourself, your relevant experience and why this role interests you.

Optional one-minute video

We’d love to learn a little more about you beyond what we can see on your résumé. As an optional part of your application, you’re welcome to record a short video of no more than one minute telling us:

- A little about yourself and your story

- What interests you about this role

- Why you’d like to join the Hobbies Direct team

We’re not looking for professional filming skills or a super-extroverted personality. A simple video recorded on your phone is absolutely fine. We just want the opportunity to meet the real you.

If you choose to include a video, please provide a link to where it is hosted rather than attaching the video file.

The video is completely optional, and applications will be considered equally whether or not one is provided.

Applicants must currently have the legal right to work in Australia. Employer sponsorship is not available for this position.

If you love RC products, enjoy helping customers and would like to work in a fun environment with a close and passionate team, we’d love to hear from you.

We can’t wait to meet you!

📌 Hobbies Direct Sales & Customer Service Representative (Warrnambool)
🏢 Hobbies Direct
📍 Warrnambool