Join a growing and dynamic facilities management and commercial cleaning organisation as a State Operations Manager, leading a multi-site operational portfolio across NSW. This is a commercially focused leadership position suited to an experienced facilities management or commercial cleaning professional who is passionate about growth, client relationships, operational excellence and driving business performance.

About Us

Our client is a growing and established Australian organisation operating within the facilities management and commercial cleaning sector . With a strong focus on service excellence, client relationships and operational performance, they provide tailored facilities and cleaning solutions to a diverse portfolio of clients across Australia.

The organisation is committed to delivering consistent, high-quality service while building long-term client partnerships and creating opportunities for continued growth. With an ambitious growth strategy and a solid focus on people and performance, this is an exciting opportunity for an experienced operational leader to make a genuine impact within the business.

Responsibilities

As the State Operations Manager , you will take ownership of the overall operational, commercial and people performance of the NSW portfolio.

Working closely with the Executive Leadership Team, Area Managers and operational teams, you will drive service excellence while identifying opportunities to grow existing client accounts, strengthen relationships and support new business opportunities.

This is a highly visible leadership role that requires someone who is equally comfortable leading large operational teams, managing key client relationships and having commercially focused conversations with stakeholders.

Main Responsibilities:

- State Operations Leadership: Lead the overall operational performance of the NSW portfolio, ensuring consistent, efficient and high-quality service delivery across multiple client sites.




- Business Growth & Development: Identify opportunities to grow existing accounts, expand service offerings and contribute to new business opportunities, tenders, bids and strategic opportunities.
- Commercial Performance: Take ownership of portfolio financial performance, including labour productivity, budgets, resource utilisation, cost management and commercial outcomes.
- Client Relationship Management: Build and maintain strong relationships with key clients and major accounts, acting as a senior escalation point and identifying opportunities to improve retention and expand existing relationships.
- Sales & Growth Strategy: Work closely with the Executive Leadership Team to develop and execute strategies that support revenue growth, client retention and portfolio expansion.
- Contract Mobilisation: Lead the operational transition and mobilisation of new contracts, ensuring appropriate workforce structures, resources and processes are in place from commencement.
- Leadership & People Development: Lead, coach and develop Area Managers and operational leaders, building accountability, capability and a high-performance culture across the state.
- Operational Improvement: Monitor operational performance and implement initiatives that improve productivity, service quality, efficiency and customer outcomes.
- Workforce Management: Ensure labour deployment, workforce planning and operational structures remain commercially sustainable and aligned with portfolio requirements.
- Risk, WHS & Compliance: Maintain strong oversight of WHS, compliance,



risk and contractual obligations across the portfolio.
- Reporting & Strategic Planning: Provide accurate reporting on operational, financial, workforce and client performance while contributing to broader business strategy and continuous improvement initiatives.

Your Profile

The ideal candidate will be an experienced State Manager, Operations Manager, Regional Manager or Senior Operations Leader with a strong background in commercial cleaning, facilities management or a similar contracted service environment.

You will be commercially minded, sales and growth focused, and passionate about building strong client relationships while delivering operational excellence. The successful candidate will have a proven ability to lead geographically dispersed teams, manage labour-intensive operations and identify opportunities to grow existing accounts and win new business.

- Essential: Demonstrated experience leading multi-site operations within commercial cleaning, facilities management, property services or a similar contracted service environment.
- Strong preference for candidates with direct experience in commercial cleaning or facilities management.
- Strong commercial acumen, including experience managing labour, budgets, productivity and financial performance.
- Sales and growth focused, with a demonstrated ability to identify opportunities, grow existing client accounts and contribute to new business development.

We are offering an exciting full time permanent opportunity for an experienced State Operations Manager based in Peakhurst, NSW.

Candidates must be available for a face-to-face or video call interview with Adecco as a first step for this role.

For any questions, please call 0408 835 *** or email ***************@adecco.com.au

To ensure your application is thoroughly reviewed, we ask that you please apply via this job advert and not email your resume directly.

I appreciate your cooperation.

📌 State Operations Manager (Peakhurst)
🏢 Adecco
📍 Peakhurst