About the role

Explore a rewarding career by joining our dynamic physiotherapy and multi-disciplinary allied health team! We're currently seeking an enthusiastic and confident individual to join our Reception team, where you'll play a crucial role in meeting and greeting clients while managing their needs.

Key responsibilities

- Greet and support clients, carers, visitors in a friendly, skilled and empathetic manner

- Answer phone calls, emails, and enquiries promptly and effectively

- Schedule, confirm, and manage clinical appointments and clinic calendars

- Manage client check-in/check-out procedures

- Accurately maintain and update records in the clinic's client management system

- Process payments, invoices, and health fund claims (e.g., HICAPS, Medicare, and private insurance)

- Reconcile daily payments and prepare reports as required

- Perform administrative tasks including document flow management (scanning, faxing, filing, emailing, and printing)

- Maintain a clean, tidy, and organised reception area and waiting room

What we are looking for

The successful candidate for this high-paced position will bring:





- Excellent customer service and communication skills

- Strong interpersonal skills and a professional telephone manner

- Strong computer literacy

- Ability to manage multiple tasks in a busy environment with strong attention to detail

- Ability to always maintain confidentiality and professionalism

- Strong problem-solving and time-management skills

- Capacity to communicate respectfully with people of varying ages, from diverse cultural and ability backgrounds

- Reliable and punctual with dedicated professionalism to job and duties

- Exhibit initiative, responsibility, and flexibility

- A smile and a good sense of humor

Desirable

- Certificate III in Business (or similar)

- Previous experience in a receptionist or administrative role, preferably in an allied health or medical setting

- Previous experience with HICAPS, Medicare, and private health fund claims

- Understanding of medical terminology or prior healthcare industry exposure

Roster Details

- Monday, Tuesday, Thursday 7:45am - 6pm (30minute lunch)

- Wednesday 3pm - 6pm

📌 Receptionist - Medical (Kalgoorlie - Boulder)
🏢 Goldfields Physiotherapy Services
📍 Kalgoorlie - Boulder