Customer Service Officer (Ref: 1049)

About the position:

Provide the highest level of customer service and public relations to the clients of the Aquarena. Act as the first point of client contact, respond appropriately and effectively, and support the provision of services on offer to internal and external clients.

This position is available for permanent full time appointment. This position works an average of 114 hours across a three-week roster inclusive of one weekend.

Key accountabilities:

- Provide a friendly, responsive and customer focused service to internal and external customers.

- Process all transactions for entry fees, membership and Pro-shop sales.

- Provide timely and accurate assistance with general enquiries from internal/external clients in person, via email and via telephone.

- Enter bookings and enrolments onto the facilities software systems as required.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment.

To gain a better understanding of the role, please call Corina Potts, Finance Officer on (08) •••• •753.

Position requirements:

The Aquarena Customer Service Officer (CSO) provides a high level of customer service and public relations to all Aquarena patrons. As the first point of contact, the CSO responds to enquiries professionally and effectively, supports the delivery of Aquarena services, and assists both internal and external clients to ensure a positive customer experience. Through strong communication, administrative support, and a customer-focused approach, the CSO contributes to a welcoming, safe, and enjoyable environment for all facility users.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

The Customer Service Officer position has a salary starting from $68,472 per annum or $34.6518 per hour,



offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

- Up to 21% Superannuation (with superannuation co-contribution scheme)

- 27 Annual Leave days per annum

- Health & Wellbeing Program

- Flexible working arrangements

- Career opportunities

- Centrally located

- Free parking

About the City

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with robust commitment to fitness for work and safety in the workplace.

Interested in applying?

Visit the City’s website: Employment - City of Greater Geraldton jobs to apply for this position.

To be considered for this vacancy, applicants are advised to include the following:

1. A current resume

2. A written response (maximum 1250 characters per criteria) addressing the following selection criteria inclusive of examples to support your claims:

1. Developed verbal communication skills, interpersonal and public relations skills

2. Experience in working both independently and in a team environment within a customer focused area

3. High level office administration skills including the ability to handle cash, perform daily banking reconciliation and process payments

Applications close 4pm Sunday 30 August 2026.

Ross McKim

CHIEF EXECUTIVE OFFICER

📌 Customer Service Officer (Geraldton)
🏢 City of Greater Geraldton
📍 Geraldton