IT Service Desk Technician (L2)

This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $90,000.00/yr

Location: Sydney (3 days in office, 2 days WFH)

Overview

Join a dynamic support team delivering Level 2 IT support to a broad client base. You'll provide remote and onsite support, resolve technical issues, and work closely with senior engineers to ensure a high standard of service delivery. This role combines hands-on problem-solving with strong client communication.

Key Responsibilities

- Respond to and manage support tickets via phone and ticketing systems.
- Provide Level 1/2 remote and onsite support for desktops, servers, and infrastructure.
- Perform scheduled maintenance and urgent onsite visits as needed.
- Collaborate with senior engineers on escalations and projects.




- Maintain clear documentation and update internal knowledgebase.
- Participate in rotating rosters, including after-hours support.
- Ensure compliance with internal processes and industry standards.

Skills & Experience

- IT qualifications or relevant certifications.
- Solid experience supporting Windows environments and Microsoft 365.
- Working knowledge of networking (TCP/IP, DNS, VPN, VLANs).
- Experience with Windows Server, virtualisation (e.g., Hyper-V, VMware).
- Familiarity with switches, firewalls, and wireless infrastructure.
- Excellent communication and troubleshooting skills.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Information Technology

Industries

- IT Services and IT Consulting

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📌 IT Service Desk Technician (New South Wales)
🏢 Kaliba
📍 New South Wales