Service Delivery Lead - Scheduling & Customer Experience (City of Ryde)

Service Delivery Lead - Scheduling & Customer Experience (City of Ryde)

16 Aug
|
Convergint
|
City of Ryde

16 Aug

Convergint

City of Ryde

Convergint in Sydney is seeking a Customer Service Desk Manager to lead the Service Delivery Team, coordinating technicians across electronic security projects and maintenance to ensure requests, faults and preventative tasks are logged, prioritized and scheduled efficiently.

You will drive customer communication, act as escalation point for urgent issues, mentor staff, and monitor SLA compliance and technician productivity to deliver reliable service.

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📌 Service Delivery Lead - Scheduling & Customer Experience (City of Ryde)
🏢 Convergint
📍 City of Ryde

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