The Role

Working across eCommerce, technology and external development partners, you will manage a varied pipeline of website enhancements, production releases and BAU initiatives.

You will take ownership of requests from initial scoping through to development, testing, deployment and post-release support. You will also help balance competing priorities, communicate realistic delivery timeframes and keep stakeholders informed throughout the process.

The environment is supportive and collaborative, but you will need the confidence to independently investigate problems, determine the best path forward and see work through to completion.

Key Responsibilities

- Manage the ongoing delivery and optimisation of multiple eCommerce websites
- Coordinate website enhancements, BAU releases, integrations and production fixes
- Gather business requirements and translate them into clear, actionable development briefs
- Manage delivery from scoping and estimation through to UAT, deployment and post-release support
- Maintain and prioritise backlogs across several brands and stakeholder groups
- Set realistic expectations around scope, timelines, risks and competing priorities
- Work closely with eCommerce managers, business analysts, technology teams and external development partners
- Coordinate investigations and resolution of production issues
- Support promotional activity, product updates, pricing changes and other retail trading requirements
- Monitor delivery progress, identify blockers and communicate updates proactively
- Contribute to improvements across delivery processes and the broader software development lifecycle
- Ensure work is completed within agreed timelines and development budgets

About You

You are a calm, personable and highly dependable delivery skilled who builds trust quickly. You know how to push work forward when required,



while maintaining strong relationships and adapting your approach to different stakeholders.

You will ideally bring:

- Experience in eCommerce, digital delivery, website production or digital project management
- Experience working within a retail business, digitally mature consumer brand or eCommerce agency
- Exposure to an established eCommerce platform or CMS, such as Shopify, Adobe Commerce, Magento, SAP Commerce or a comparable platform
- An understanding of retail eCommerce concepts, including products, categories, pricing, promotions, sale periods and shipping rules
- Experience coordinating developers, agencies and business stakeholders
- Familiarity with requirements gathering, backlog management, UAT and website deployments
- Strong communication and stakeholder-management skills
- Excellent organisation, prioritisation and problem-solving abilities
- The confidence to take ownership of an issue and independently drive it through to resolution
- A reliable approach, with the ability to follow through without requiring close supervision

Deep technical expertise is not required. What matters most is your understanding of digital commerce, ability to solve problems and confidence managing delivery across multiple stakeholders.

What’s on Offer

- Permanent opportunity with an established Australian retail group
- Exposure to a large portfolio of recognised consumer brands
- A mature eCommerce environment with strong internal expertise and supportive development partners
- The opportunity to influence delivery processes and contribute to future digital initiatives
- A collaborative team that values ownership, trust and practical problem-solving

If you are an experienced digital delivery professional who enjoys retail eCommerce, stakeholder management and taking work from idea through to production, we would love to hear from you.

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📌 Ecommerce Delivery Manager (Melbourne)
🏢 Altair Recruitment
📍 Melbourne