Promain Plumbing is seeking an experienced and dependable Administration & Service Coordinator to join our growing, family-owned commercial plumbing business.

This hands-on and diverse role will see you coordinate jobs, support our field team, communicate with customers and help keep our daily operations running smoothly. Part-time or full-time arrangements are available and negotiable for the right person.

Key responsibilities

- Manage shared inboxes and respond to customer enquiries and work requests
- Enter jobs into our job-management system accurately
- Schedule appointments, recurring maintenance and urgent call-outs
- Liaise with customers, technicians, suppliers and contractors
- Collect and organise technicians’ reports, receipts, photos and completion notes
- Prepare reports and upload documents to customer portals
- Enter supplier invoices and allocate costs to the correct jobs
- Match payments and remittances against invoices
- Reconcile supplier invoices and monthly statements
- Review weekly timesheets and follow up missing information
- Maintain spreadsheets, job records and electronic filing systems
- Provide general administrative support to management and the field team
- Help improve office processes as the business grows

About you

You will ideally have:





- Experience in administration, scheduling, service coordination or customer service
- Strong organisational and time-management skills
- Excellent attention to detail and accurate data-entry skills
- Professional written and verbal communication
- Confidence dealing with customers, suppliers and field staff
- Experience with job-management or scheduling software
- Experience processing invoices, payments, statements and timesheets
- Good knowledge of Microsoft Outlook, Word and Excel
- The ability to work independently and manage changing priorities
- A positive attitude and willingness to learn

Experience within plumbing, trades, construction or facilities maintenance will be highly regarded but is not essential.

- Friendly and supportive family-owned business
- Varied position with genuine responsibility
- Flexible part-time or full-time arrangements
- Training and support while learning our systems
- Opportunity to work closely with management
- Scope to take ownership of the role and grow with the business

If you are organised, dependable and take pride in keeping a busy workplace running smoothly, we would love to hear from you.

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📌 Administration & Service Coordinator (City of Monash)
🏢 Promain Plumbing
📍 City of Monash