Head of Branch Operations

Oversee and coordinate national branch operations to ensure efficient, timely, and cost-effective delivery of vehicles to end-user clients, driving productivity, operational excellence, and customer satisfaction across all locations.

This is a branch and office-based role with regular travel to our branch network interstate.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we’d want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

- Lead, support, and monitor branch teams to meet delivery targets, productivity benchmarks, and cost control objectives.
- Develop and implement streamlined operational processes to maximise efficiency and minimise waste.
- Liaise with logistics, sales, and customer service teams to optimise delivery scheduling, resource allocation, and client communication.
- Monitor performance metrics, identify operational inefficiencies, and deliver continuous improvement initiatives with measurable outcomes.
- Ensure adherence to safety, regulatory, and company standards while achieving budgetary goals.
- Oversee short- and long-term resource planning to ensure optimal workflow and outputs in line with budgeted volumes
- Serve as a key member of the Senior Leadership Team, influencing strategic direction and operational excellence
- Collaborate with Operations leaders to design and implement a best practice logistics model that aligns with business needs
- Analyse operational reports to track performance trends, drive efficiencies, and manage costs
- Lead strategic projects aimed at refining operations and customer service delivery
- Partner with the Fleet team to maximise vehicle usage and ensure branches meet fleet compliance responsibilities

What You’ll Bring





- Strong leadership and multi-site operational management experience.
- Proven ability to increase productivity and drive continuous improvement in logistics or vehicle delivery environments.
- Excellent communication, problem-solving, and organisational skills.
- Proven excellence in customer service leadership; car rental or automotive industry experience advantageous
- Strong ability to collaborate across teams, departments, and stakeholders
- Analytical mindset with strong problem-solving and root cause analysis capabilities
- Inspirational leadership skills with the ability to set goals, guide teams, and resolve conflicts
- Capability to work independently in a high-pressure, target-driven environment
- Flexibility to support a 24/7 operational model, including some out-of-hours work
- A full and valid Australian driver’s licence

Why Join Compass

- Competitive salary package and a company vehicle
- 12 weeks paid parental leave
- Employee Assistance Program (EAP) – free, confidential support
- “Make a Difference Leave” – a day spent on local community projects
- Learning and development days
- Free hire car days for personal holidays
- Rewards and recognition programs
- Supportive and collaborative workplace culture

Ready to Apply?

Click Quick Apply and upload:

Your resume

A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

Your resume

A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full time

Job function

- Job function

Management and Customer Service
- Industries

Vehicle Repair and Maintenance

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📌 Head of Branch Operations (New South Wales)
🏢 Compass
📍 New South Wales