Overview

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About Domain

Domain is a leading property technology and services marketplace that is part of CoStar Group. We digitise real estate worldwide to empower people with insights and connections.

Role and Responsibilities

- Provide technical and account-related support to Real Estate agents and some general consumers with varying levels of complexity.
- Manage inbound enquiries via phone, live chat, and email.
- Troubleshoot technical issues and create Jira tickets when required.
- Maintain solid customer satisfaction by applying specialist product knowledge to help clients use our platforms.
- Identify process and product improvements from client feedback to align with company strategy.
- Provide technical support to internal Sales and Implementation teams when needed.
- Expand knowledge to become an industry expert within Real Estate / Developer space.

Why Join Us

- Flexible hybrid working and a sociable team environment.
- Mentoring and leadership programs with Learning & Development tools.
- Parental leave and support for working parents.
- Regular social events including Innovation Days.

In a Typical Day

- Provide technical and account-related support with varying levels of complexity.
- Take mostly inbound enquiries via phone, live chat, and email.
- Troubleshoot issues and raise Jira tickets as needed.




- Maintain customer satisfaction through product knowledge and platform optimization.
- Identify improvements from client feedback to support company strategy.
- Support internal Sales and Implementation teams.
- Grow industry knowledge in Real Estate / Developer space.

Requirements

- Bachelor's Degree or equivalent from an accredited university or college.
- Experience in fast-paced customer service or tech support roles.
- Excellent communication with an enthusiastic, positive approach.
- Resilient and empathetic nature.
- Strong problem-solving skills and high confidentiality.

Nice to Have

- Experience supporting tech platforms in SaaS; contact centre experience.
- Experience in Real Estate, PropTech, Online Sales or Advertising Sales.
- Basic knowledge of coding, XML, JSON or HTML.

Equity, Diversity & Inclusion

Domain is committed to an equitable, inclusive work culture. We welcome candidates from all lived experiences and provide adjustments during the process upon request. For accessible formats or confidential discussions, contact [email protected] or 1300 858 356.

Seniorities & Employment

- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Internet Marketplace Platforms

We look forward to connecting with candidates in Sydney, NSW, Australia.

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📌 Customer Experience Partner - Domain (New South Wales)
🏢 Domain
📍 New South Wales